Joshua Presley
Aubrey,TX
Summary
Experienced Business Intelligence Analyst with 10+ years providing employers with valuable and actionable data to drive profit growth. Accomplished at leveraging SQL, Excel and Power BI to find and highlight vital metrics and revelatory findings.
Overview
15
15
years of professional experience
Work History
Senior Business Intelligence Analyst
Revolution Retail Systems
Carrollton, TX
07.2016 - Current
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Identified and diminished process gaps to encourage optimal productivity and track cost saving measures
- Collaborated with all levels of management to develop metrics derived from raw company data to track improvements in organizational efficiency.
- Work closely with DBA and ETL specialist to ensure company data is properly stored, accessed, and consumed.
Business Analyst
Monitronics Security
Farmers Branch, TX
07.2009 - 03.2016
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations and reporting.
- Identified process inefficiencies through data analysis and outlined sensible solutions.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Survey Supervisor
Monitronics Security
Farmers Branch, TX
08.2006 - 07.2009
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of productivity goals.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
Skills
- SQL
- Excel
- Power BI
- Data Visualization
- Data Analytics and trend analysis
Timeline
Senior Business Intelligence Analyst
Revolution Retail Systems
07.2016 - Current
Business Analyst
Monitronics Security
07.2009 - 03.2016
Survey Supervisor
Monitronics Security
08.2006 - 07.2009
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