Joshua Purnell
Caldwell
Summary
Results-driven Project Manager with proven success in coordinating cross-functional teams and ensuring timely project execution. Expertise in problem-solving and enhancing customer satisfaction through effective leadership.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
Woodbridge Pacific Group
Boise, ID
03.2024 - Current
- Coordinated cross-functional teams to ensure timely project execution and communication.
- Oversee all trades to ensure proper work is being done correctly and being prepared to be delivered on time, quality control of homes being delivered to clients, trouble shooting and solving any and all issues.
HVAC Service Manager
Burgeson'S Heating & Air Conditioning
Redlands, CA
01.2008 - 02.2024
- Led service team to deliver timely HVAC solutions, improving customer satisfaction ratings.
- Developed training programs for technicians, enhancing skills and operational efficiency.
- Streamlined scheduling processes using Aptora systems, minimizing downtime and optimizing resource allocation.
- Implemented quality control measures, resulting in reduced service call backs and increased first-time fix rates.
- Tracked KPI data to ensure profit margins were within limits
Education
High School Diploma -
Yucaipa High
Yucaipa, CA06-2007
Skills
MANAGEMENT
Scheduling, Inventory Control, Management of maintenance on all company vehicles, Management of 25 Service Technicians, Customer service and satisfaction, Train new and existing Technicians on products and service updates, Troubleshooting via telephone, Effective problem solver
COMMUNICATION
Effective communicator, Software and product trainer for all of Service department
LEADERSHIP
Consistent problem solver for any and all technical issues, take charge mentality with a can do attitude Continuously adapts to changing business and trade needs
Certification
N.A.T.E Certification
OSHA 30 Certification
First Aide certification
Forklift certification
Timeline
Project Manager
Woodbridge Pacific Group
03.2024 - Current
HVAC Service Manager
Burgeson'S Heating & Air Conditioning
01.2008 - 02.2024
High School Diploma -
Yucaipa High