Joshua Quintero
Orlando
Summary
Hardworking and passionate job seeker with strong organizational skills. Eager to secure entry level and high position jobs. Ready to help teams achieve company goals. Highly efficient at establishing a fast paced and challenging environment. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Service Technician
Valvoline Instant Oil Change
Orlando
04.2025 - Current
- Performed oil changes and fluid checks to ensure vehicle performance and maintenance.
- Performed customer vehicle safety and maintenance inspections (air filters, hoses, batteries, lights, etc.
- Conducted vehicle inspections to identify maintenance needs and potential issues.
- Communicated and supported the team by coordinating with the lower bay and service advisors to ensure efficient workflow.
- Assisted in maintaining accurate service documentation and ensure all steps follow Valvoline SOPs.
- Maintained cleanliness and organization of the service area/bays to promote safety and efficiency.
- Trained new team members on service processes to increase productivity.
Service Porter
BMW
Orlando
02.2024 - 03.2025
- Filmed , tagged and bagged any cars in the drive. Filmed loaners & tow ins as well.
- Parked customer vehicles for service and put them in designated areas.
- Hanged keys in proper spots in the shop , labeled the row or location as well if parked in a certain lot.
- Retrieved customers cars if customer requests to pick up car from cashier.
- Performed minor maintenance services such as checking windshield wiper and coolant fluid levels, including filling tires up with air if customer requests any of these options.
- Maintained a safe working environment by adhering to safety protocols and regulations.
- Effectively Communicated with my team & advisors.
- Did all assigned tasks that were given each day.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
Service Porter/Car Wash Attendant
City Kia Of Greater Orlando
Orlando
03.2023 - 01.2024
- Received customer vehicles for service and parked them in designated areas.
- Maintained and organized the vehicle inventory
- Provided Excellent customer service to customers
- Greeted customers and opened car doors to enhance service.
- Responded to customer requests efficiently with knowledgeable assistance
- washing and spraying cars off with pressure washer using foam gun and nozzle protector.
- Established and maintained cooperative working relationships with people around me within the team including the Public.
- Effectively communicated with all departments and built relationships.
PUBLIX-FRONT SERVICE CLERK
Publix
Orlando
02.2022 - 02.2023
- Greeted customers in a friendly and professional manner.
- Maintained an organized work area to support operational efficiency.
- Collected store carts from parking lot
- Bagged food items for each service action and fulfilled customer needs.
- Resolved customer complaints in a timely manner to maintain good customer relations.
- Adhered to safety regulations while handling hazardous materials such as cleaning supplies.
- Cleaning duties assigned on specific day
- Go back items to put back on correct spot if display.
- Reported facility and room maintenance problems.
- Provided excellent customer service by responding to inquiries promptly and courteously.
Process Associate
Homegoods
Orlando
01.2021 - 01.2022
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Developed process documentation, including procedure manuals, user guides and job aids.
- Assisted in the development of operational policies and procedures to ensure compliance with company standards.
- Initiated and participated in store recovery as needed throughout the day.•
- Communicated with management, line workers, engineering and customers to understand process improvement areas and collaborate for solutions.
- Performed other duties as assinged
Insider
Marcos's Pizza
Orlando
01.2020 - 12.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Cleaning
- Hospitality
- Team work
- Product making
- Order taking
Education
High School Diploma -
Freedom High School
Orlando, FLAssociate of Arts - Technology Education
Valencia College
Orlando, FLSkills
- Inventory Maintenance
- Maintaining Property
- Customer Engagement
- Teamwork
- Organization
- Growth mindset
- Adaptability
- Effective Communication
- Problem solving skills
- Hospitality service
- Self motivation
- Performance feedback
- Interpersonal skills
- Conflict resolution
Timeline
Service Technician
Valvoline Instant Oil Change
04.2025 - Current
Service Porter
BMW
02.2024 - 03.2025
Service Porter/Car Wash Attendant
City Kia Of Greater Orlando
03.2023 - 01.2024
PUBLIX-FRONT SERVICE CLERK
Publix
02.2022 - 02.2023
Process Associate
Homegoods
01.2021 - 01.2022
Insider
Marcos's Pizza
01.2020 - 12.2020
High School Diploma -
Freedom High School
Associate of Arts - Technology Education
Valencia College