Joshua Quintero
Orlando
Summary
Hardworking and passionate job seeker with strong organizational skills. Eager to secure entry-level and high-position jobs. Ready to help teams achieve company goals. Highly efficient at establishing a fast paced and challenging environment. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Service Technician
Valvoline Instant Oil Change
Orlando
04.2025 - Current
- Performed oil changes and fluid checks, enhancing vehicle performance and extending maintenance intervals.
- Performed customer vehicle safety and maintenance inspections (air filters, hoses, batteries, lights, etc.
- Conducted vehicle inspections, identifying maintenance needs and preventing potential issues for customer safety.
- Communicated and supported the team by coordinating with the lower bay and service advisors to ensure efficient workflow.
- Assisted in maintaining accurate service documentation and ensured all steps follow Valvoline SOPs.
- Maintained cleanliness and organization of the service area/bays to promote safety and efficiency.
- Trained new team members on service processes, improving onboarding efficiency and team capability.
Service Porter
BMW
Orlando
02.2024 - 03.2025
- Parked customer vehicles for service and put them in designated areas.
- Retrieved customers' cars if customer requests to pick up car from cashier.
- Filmed, tagged and bagged any cars in the drive. Filmed loaners & tow ins as well.
- Organized keys in designated spots, labeling each row or location for easy access.
- Performed minor maintenance services, including checking and refilling windshield wiper fluid, coolant levels, and tire air pressure.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Maintained a safe working environment by adhering to safety protocols and regulations.
- Effectively Communicated with my team & advisors.
- Completed daily tasks to sustain workflow efficiency.
PUBLIX-FRONT SERVICE CLERK
Publix
Orlando
01.2022 - 01.2024
- Greeted customers in a friendly and professional manner.
- Resolved customer complaints promptly, fostering positive customer relations and satisfaction.
- Responded to customer inquiries promptly and courteously, improving overall service quality.
- Maintained an organized work area to support operational efficiency.
- Collected and organized store carts from parking lot, enhancing shopping environment and customer experience.
- Adhered to safety regulations while handling hazardous materials such as cleaning supplies.
- Reported facility and room maintenance problems.
Process Associate
Homegoods
Orlando
01.2020 - 01.2022
- Conducted daily process reviews to identify improvement areas, enhancing overall efficiency.
- Developed process documentation, including procedure manuals, user guides and job aids.
- Assisted in developing operational policies and procedures, ensuring compliance with company standards.
- Communicated with management, line workers, engineering and customers to understand process improvement areas and collaborate for solutions.
- Supported team operations by performing tasks that ensured smooth workflow.
- Initiated and participated in store recovery as needed throughout the day.•
Education
High School Diploma -
Freedom High School
Orlando, FLAssociate of Arts - Technology Education
Valencia College
Orlando, FLSkills
- Inventory Maintenance
- Maintaining Property
- Hospitality service
- Customer Engagement
- Problem solving skills
- Effective Communication
- Teamwork
- Adaptability
- Organization
- Growth mindset
- Self motivation
- Performance feedback
- Interpersonal skills
- Conflict resolution
Timeline
Service Technician
Valvoline Instant Oil Change
04.2025 - Current
Service Porter
BMW
02.2024 - 03.2025
PUBLIX-FRONT SERVICE CLERK
Publix
01.2022 - 01.2024
Process Associate
Homegoods
01.2020 - 01.2022
High School Diploma -
Freedom High School
Associate of Arts - Technology Education
Valencia College