Joshua Ratledge
Orem,UT
Summary
Certified Scrum Master (CSM) and Agile Delivery Leader with 20+ years of experience leading cross-functional technology teams across financial services, energy, and enterprise environments. Proven track record to align cross-functional teams and stakeholders to deliver predictable, high-quality outcomes, including 99.9% uptime across mission-critical platforms supporting 16,000+ users. Skilled at facilitating Scrum ceremonies, coaching distributed teams, managing roadmaps, and driving predictable execution in complex, highly regulated environments handling sensitive financial and client data. Combines servant leadership principles with strong technical fluency in .NET and ETL development and CI/CD integration. Brings additional entrepreneurial leadership through independent business ownership with full P&L accountability, achieving 100% on-time delivery across 200,000+ miles with a zero-incident safety record.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Manager – Software Development & Engineering
Charles Schwab
Lone Tree, CO
02.2018 - 04.2023
- Led Agile delivery for enterprise web platforms supporting 16,000+ licensed brokers in a highly regulated financial services environment.
- Directed multiple cross-functional Scrum teams, improving release cadence from quarterly to bi-weekly.
- Delivered 99.9% uptime across mission-critical systems through structured sprint governance and proactive risk mitigation.
- Facilitated sprint planning, daily standups, backlog refinement, retrospectives, and quarterly roadmap planning.
- Partnered with Product, Compliance, Risk, and Executive stakeholders to align delivery priorities with enterprise strategy.
- Increased delivery predictability by implementing velocity tracking, burn-down metrics, and cross-team dependency mapping.
- Oversaw .NET and SQL design reviews and strengthened CI/CD practices using Bitbucket and Bamboo.
- Mentored Scrum Masters and engineering leads to elevate Agile maturity and servant leadership practices.
- Impact: Improved transparency, reduced delivery risk, and accelerated value delivery across distributed global teams.
Software / Database Developer (Contract → Full-Time Hire)
Randstad (at Charles Schwab)
Lone Tree, CO
12.2016 - 02.2018
- Recognized for high-impact delivery and converted to full-time employee.
- Designed and deployed 125+ SSIS packages ahead of schedule, accelerating enterprise data initiatives.
- Introduced Agile practices to legacy waterfall teams, cutting release cycles by approximately 50%.
- Partnered with Product Owners to define MVP scope and establish structured backlog management.
- Built centralized reporting databases improving regulatory reporting accuracy and audit readiness.
- Strengthened sprint accountability using Jira metrics and improved cross-functional collaboration.
Software Engineer / Scrum Master
5280 Solutions
Highlands Ranch, CO
08.2010 - 02.2016
- Served as Scrum Master and technical delivery lead for data-intensive web platforms.
- Facilitated Agile ceremonies for cross-functional teams supporting student loan portfolios totaling $44.6B.
- Improved sprint throughput and team accountability through structured backlog grooming and retrospective action tracking.
- Architected SQL Server environments supporting millions of accounts with strong security and performance standards.
- Led ETL modernization initiatives integrating legacy iSeries systems into scalable reporting platforms.
- Implemented CI/CD workflows improving release coordination and reducing manual deployment risk.
Programmer Analyst / Scrum Master
Southwestern Energy
Houston, TX
11.2007 - 05.2010
- Delivered enterprise applications using .NET and Informatica aligned to operational and reporting objectives.
- Introduced Agile ceremonies and sprint structure, improving visibility and stakeholder alignment.
- Coordinated cross-functional project timelines, dependencies, and testing cycles.
Business Application Developer
Administaff, Inc.
Kingwood, TX
04.2006 - 10.2007
- Developed secure enterprise applications supporting 250,000+ employees.
- Contributed to Scrum-based development initiatives in payroll and compliance environments.
- Strengthened system scalability and data integrity within high-volume regulated systems.
Client Server Developer
Alltel Communications Inc.
Twinsburg, OH
06.1999 - 03.2006
- Supported intranet systems serving 2M+ customers and 3.5M monthly billing transactions.
- Improved operational efficiency and billing accuracy across integrated systems.
Owner / Lease Operator
Leading Zero LLC
Salt Lake City, UT
12.2023 - 05.2025
- Operated an independent logistics business with full operational, financial, and regulatory accountability.
- Delivered 200,000+ miles with 100% on-time performance and zero safety incidents.
- Managed budgeting, forecasting, cost controls, and performance metrics to ensure profitability.
- Maintained strict compliance with DOT and FMCSA regulations.
- Applied Agile-style execution principles to balance scope, time, and cost in dynamic environments.
- Value to PM Roles: Demonstrates ownership mindset, disciplined execution, risk management, and delivery accountability.
Education
Bachelor of Science - Computer Information Systems & Quantitative Analysis
University of Arkansas
Skills
- Scrum and Kanban Servant Leadership
- Agile Transformation & Release Acceleration
- Program & Project Management
- Sprint Planning & Facilitation
- Backlog Refinement & Story Writing
- Release Planning & Roadmapping
- Stakeholder Engagement & Communication
- Full-Stack NET Software Development
- Programming Languages: C#, JavaScript, and T-SQL
- ETL Development: SSIS and Informatica
- Project Management Tools: Jira, Confluence, Bitbucket
- CI/CD & DevOps Coordination with Bamboo & Jenkins
- Cross-Functional Global Collaboration
- Agile Coaching & Team Building
Certification
- Certified Scrum Master (CSM)
- Microsoft Certified Software Developer (MCSD)
- Google Project Management Certificate (2026)
ADDITIONAL LEADERSHIP
3× Ironman Triathlete – Discipline, resilience, long-term execution focus
Timeline
Owner / Lease Operator
Leading Zero LLC
12.2023 - 05.2025
Senior Manager – Software Development & Engineering
Charles Schwab
02.2018 - 04.2023
Software / Database Developer (Contract → Full-Time Hire)
Randstad (at Charles Schwab)
12.2016 - 02.2018
Software Engineer / Scrum Master
5280 Solutions
08.2010 - 02.2016
Programmer Analyst / Scrum Master
Southwestern Energy
11.2007 - 05.2010
Business Application Developer
Administaff, Inc.
04.2006 - 10.2007
Client Server Developer
Alltel Communications Inc.
06.1999 - 03.2006
Bachelor of Science - Computer Information Systems & Quantitative Analysis
University of Arkansas