Joshua Ray
Summary
Resourceful Problem Solver able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
9
9
years of professional experience
Work History
Problem Solve - Support Role
Amazon Tul2
01.2023 - Current
- Researched and resolved all incoming defects to prevent incomplete shipping orders to ensure quality and customer satisfaction
- Advised fellow associates on error prevention and performance improvement strategies
- Created new labels and barcodes for defective items, optimizing accuracy
- Monitored department performance data to identify and avoid potential issues
- Adhered to the highest level of safety protocol and regulations to create and maintain a safe working environment.
Pack Associate
Amazon Tul2
09.2022 - Current
- Efficiently and accurately packed upwards of 2000+ items per day
- Exhibited strong multitasking skills, managing multiple orders simultaneously without compromising quality or efficiency.
- Utilized packing equipment and technology to streamline operations and maximize productivity.
- Reduced product damage by carefully handling items and following company packing standards.
- Adhered to company quality standards while packing products for shipment, ensuring consistent results.
Rebin
Amazon Tul2
09.2022 - Current
- Efficiently managed the rebinning process, ensuring accurate relocation of 5000+ items per day to designated Rebin walls within the warehouse for proper organization; Certifying orders could be packed as proficient as possible
Induct
Amazon Tul2
09.2022 - Current
- Proficiently managed the sorting process (inducting), ensuring timely and accurate processing of 10000+ incoming items per day to facilitate quality distribution to our Rebin stations.
Sales Professional
Jim Glover Dodge
09.2019 - 09.2020
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
Cashier
Quiktrip
01.2017 - 03.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
Food Cook/Prep
Quiktrip
01.2017 - 03.2019
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
Crew leader
McDonald's
07.2015 - 08.2016
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Cleaned and maintained tools, equipment and worksites.
Cashier
Mcdonalds
07.2015 - 08.2016
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food prep
Mcdonalds
07.2015 - 08.2016
- Directed and assisted in cooking food prepared each day.
- Maintained clean, orderly work environment to meet food preparation codes.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
Education
High School Diploma -
Collinsville High School
Collinsville, Oklahoma01.2019
Skills
- Stock organization
- Shipping and receiving
- Deadline Adherence
- Research and strategy
- Problem Solving
- High intensity fast paced environment
- High volume
- Quality Assurance
- Palletizing proficiency
Personal Information
Date of Birth: 12/26/2000
Timeline
Problem Solve - Support Role
Amazon Tul2
01.2023 - Current
Pack Associate
Amazon Tul2
09.2022 - Current
Rebin
Amazon Tul2
09.2022 - Current
Induct
Amazon Tul2
09.2022 - Current
Sales Professional
Jim Glover Dodge
09.2019 - 09.2020
Cashier
Quiktrip
01.2017 - 03.2019
Food Cook/Prep
Quiktrip
01.2017 - 03.2019
Crew leader
McDonald's
07.2015 - 08.2016
Cashier
Mcdonalds
07.2015 - 08.2016
Food prep
Mcdonalds
07.2015 - 08.2016
High School Diploma -
Collinsville High School
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