Joshua Ray
IDI Claims Specialist
Brooksville,FL
Summary
Driven and compassionate disability claims specialist devoted to understanding the unique situation of every insured and takes pride in becoming an integral part of their journey. Diligently pursues all information critical to the claim review and guides the insured through all stages of the claim process.
Overview
9
9
years of professional experience
Work History
Individual Disability Income Claims Specialist
MetLife
03.2016 - Current
- Gathers and reviews necessary information to provide thorough and accurate claims decisions.
- Develops strong working relationships with external partners such as accountants, legal counsel and physicians to facilitate efficient claims resolution.
- Enhances customer satisfaction with timely communication, empathy and clear explanations of claim outcomes.
- Provides consistent and punctual benefits to insureds while communicating all updates to benefits in advance.
- Leads the claim review process when insureds have multiple disability products by coordinating efforts with short term and long term disability claims specialists to maximize efficiency.
- Manages a team of five claims specialists responsible for incoming calls to file new claims.
- Represents the IDI claims department on a Town Hall Committee by presenting IDI initiatives in quarterly conference meetings across multiple disability organizations.
High School English Teacher
Hillsborough County Public Schools
Tampa, FL, FL
08.2015 - 03.2016
- Prepared comprehensive English and Reading curriculum for multiple classes.
- Boosted student reading and writing skills through targeted lessons, group activities, and individualized support.
Education
Bachelor of Arts - English
University of Florida
Gainesville, FL 05.2001 -
Skills
Teamwork and Collaboration
undefinedTimeline
Individual Disability Income Claims Specialist
MetLife
03.2016 - Current
High School English Teacher
Hillsborough County Public Schools
08.2015 - 03.2016
Bachelor of Arts - English
University of Florida
05.2001 -