Suzette Richards

• Managed large block of claims to ensure claimant is eligible for continued disability benefits
• Request and review updated medical records to support continued eligibility for benefits
• Work closely with clinical , vocational and employer as needed to facilitate return to work opportunities
• Prepare, update and utilize claim management plan to attain most appropriate outcome
• Provide clear verbal and written communication to appropriate parties utilizing claims management system

Integrated Disability Management Services

• Managed combined Long Term Disability Claims with associated Waiver of Premium Claims
• Solid knowledge of employer policy , procedures and contract provisions
• Frequent communication both verbal and written with outcome of investigation. Approval and/ or Denial of benefits

• Processed requests for new policies, endorsements, cancellations and reinstatements.
• Drafted correspondence regarding underwriting decisions, policy updates and other related matters.
• Reviewed and evaluated applications for accuracy and completeness according to established guidelines.
• Assisted customers with inquiries related to coverage options, policy changes and renewals.
• Developed relationships with brokers, agents to promote products, services of the company.