Experienced Long Term Disability Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 10 years of experience and willingness to take on any challenge. Proven technical mentor.
Overview
12
12
years of professional experience
Work History
Long Term Disability Claims Specialist
Social Security Adminstration
03.2015 - Current
Served as a technical expert on all Social Security programs and benefits
Managed multiple competing workloads consisting of over 700 claims
Monitored claims and performance metrics to ensure peak performance
Can be depended upon to actively partner with and assist peers
Improved claim processing efficiency by streamlining workflow procedures and implementing new software tools.
Reduced claim processing time by conducting thorough assessments and providing accurate documentation for each case.
Enhanced customer satisfaction with timely communication and empathetic support during the claims process.
Managed high caseloads effectively, ensuring all disability claims were processed promptly and accurately.
Identified fraudulent claims by conducting detailed investigations and applying expert knowledge of disability guidelines and regulations.
Conducted comprehensive evaluations to determine eligibility for benefits, ensuring compliance with company policies and government regulations.
Mentored junior team members in handling complex cases, resulting in better decision-making and improved overall team performance.
Streamlined communication between departments by establishing clear protocols, leading to enhanced collaboration in resolving claims issues.
Assisted in creating training materials for new staff members that led to increased understanding of company policies and procedures related to disability claims management.
Provided exceptional service to clients through prompt response times, clear explanations of policy terms, and compassionate support throughout the claims process.
Generated, posted and attached information to claim files.
Checked documentation for accuracy and validity on updated systems.
Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Loss Prevention Manager
Amazon
05.2012 - 01.2015
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Installed and maintained covert security equipment.
Monitored paperwork procedures to prevent error-related losses.
Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Worked closely with law enforcement in investigating and solving theft and fraud cases.
Managed 15 loss prevention and security personnel.
Education
Master of Science Adult Education -
Troy University
Troy, AL
12.2011
Bachelor of Science Business -
Troy University
Troy, AL
06.2006
Skills
Multitasking Abilities
Documentation Proficiency
Self-Motivation and Initiative
Team Leadership
Attention to Detail
Adaptability and Flexibility
Medical Terminology Expertise
Customer Service Orientation
Problem Solving Aptitude
Time Management Capabilities
Additional Information
U.S. Army Veteran, Chief Warrant Officer Three, Served November 1996-November 2011