Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sara Wooddell

Lawrenceburg,IN

Summary

Experienced Long Term Disability Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 10 years of experience and willingness to take on any challenge. Proven technical mentor.

Overview

12
12
years of professional experience

Work History

Long Term Disability Claims Specialist

Social Security Adminstration
03.2015 - Current
  • Served as a technical expert on all Social Security programs and benefits
  • Managed multiple competing workloads consisting of over 700 claims
  • Monitored claims and performance metrics to ensure peak performance
  • Can be depended upon to actively partner with and assist peers
  • Improved claim processing efficiency by streamlining workflow procedures and implementing new software tools.
  • Reduced claim processing time by conducting thorough assessments and providing accurate documentation for each case.
  • Enhanced customer satisfaction with timely communication and empathetic support during the claims process.
  • Managed high caseloads effectively, ensuring all disability claims were processed promptly and accurately.
  • Identified fraudulent claims by conducting detailed investigations and applying expert knowledge of disability guidelines and regulations.
  • Conducted comprehensive evaluations to determine eligibility for benefits, ensuring compliance with company policies and government regulations.
  • Mentored junior team members in handling complex cases, resulting in better decision-making and improved overall team performance.
  • Streamlined communication between departments by establishing clear protocols, leading to enhanced collaboration in resolving claims issues.
  • Assisted in creating training materials for new staff members that led to increased understanding of company policies and procedures related to disability claims management.
  • Provided exceptional service to clients through prompt response times, clear explanations of policy terms, and compassionate support throughout the claims process.
  • Generated, posted and attached information to claim files.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Loss Prevention Manager

Amazon
05.2012 - 01.2015
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Installed and maintained covert security equipment.
  • Monitored paperwork procedures to prevent error-related losses.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Managed 15 loss prevention and security personnel.

Education

Master of Science Adult Education -

Troy University
Troy, AL
12.2011

Bachelor of Science Business -

Troy University
Troy, AL
06.2006

Skills

  • Multitasking Abilities
  • Documentation Proficiency
  • Self-Motivation and Initiative
  • Team Leadership
  • Attention to Detail
  • Adaptability and Flexibility
  • Medical Terminology Expertise
  • Customer Service Orientation
  • Problem Solving Aptitude
  • Time Management Capabilities

Additional Information

  • U.S. Army Veteran, Chief Warrant Officer Three, Served November 1996-November 2011

Timeline

Long Term Disability Claims Specialist

Social Security Adminstration
03.2015 - Current

Loss Prevention Manager

Amazon
05.2012 - 01.2015

Master of Science Adult Education -

Troy University

Bachelor of Science Business -

Troy University
Sara Wooddell