Janice Coffman
Belleville,IL
Summary
Accomplished District Manager at the Social Security Administration, renowned for strategic planning and team leadership. Spearheaded initiatives enhancing service delivery and operational efficiency, boosting staff engagement by 20%. Expert in performance analysis and staff mentoring, driving continuous improvement and fostering a culture of accountability. Adept at conflict resolution and project management.
Overview
24
24
years of professional experience
Work History
District Manager
Social Security Adminstration
09.2001 - 10.2025
- Led a 10-15 person team to enhance service delivery and operational efficiency.
- Developed and implemented strategic plans for agency initiatives.
- Oversaw compliance with federal regulations and agency policies.
- Mentored staff, fostering professional development and team cohesion.
- Analyzed performance metrics to drive continuous improvement in service quality.
- Championed staff engagement to improve office morale.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
Education
Bachelor of Science - Elementary Education
Southern Illinois University, Edwardsville
Edwardsville, IL05-1999
Skills
- Strategic planning
- Team leadership
- Operational efficiency
- Performance analysis
- Staff mentoring
- Service delivery improvement
- Project management
- Conflict resolution
Timeline
District Manager
Social Security Adminstration
09.2001 - 10.2025
Bachelor of Science - Elementary Education
Southern Illinois University, Edwardsville