JOSHUA REYES
Las Vegas,NV
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
12
12
years of professional experience
Work History
Driver
Lyft
Las Vegas, NV
10.2025 - Current
Care - Call Center
T-Mobile
Rochester NY
06.2025 - 10.2025
- Resolved customer inquiries efficiently using Magenta Pulse software and call routing systems.
- provide proactive customer service by resolving inquiries, building, loyalty, and identifying sales opportunities for products and services.
- Handle inbound caused to troubleshoot issues, resolved, billing inquiries, and provide product information
- appropriate product, services, and plans to meet customers needs
- utilize multiple computer system simultaneously to document interactions and access account information
- in training, upload company, values, and contribute to the inclusive team environment
Corporate HR Recruiter
Ghai Management
NV / CA
03.2023 - 10.2024
- Sourcing and screening candidates for over 300 Quick Service Restaurants
- Conducting interviews and coordinating with hiring managers.
- Managing job postings and recruitment advertising.
- Organizing and attending job fairs or hiring events.
- Building a talent pipeline for seasonal and high-turnover positions.
- Onboarding new hires and coordinating orientation sessions.
- Using applicant tracking systems to manage candidate flow.
- Collaborating with restaurant managers to forecast staffing needs.
Sr. Recruiter
Fountain
San Francisco, CA
03.2022 - 03.2023
- Brought in highly qualified applicants, targeted recruitment strategies on key candidate pools.
- Evaluated skills, knowledge and experience of candidate to determine ideal job positions.
- Collaborated with hiring managers to interview ideal candidates.
- Addressed organizational staffing needs, working closely with management to understand and establish optimal levels.
Staffing Manager
Outdoor Supply Hardware
Capitola, CA
05.2019 - 02.2022
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions.
- Oversaw employee recruiting, onboarding and training on store procedures.
- Led team by example to maintain focus on performance and achieving targets.
- Conducted background checks and connected with references to verify eligibility of candidates.
Purchasing Agent
Sark Custom Awnings
Los Angeles, CA
02.2017 - 05.2019
- Managed all production welders, seamstress and installers
- Managed day to day plant transactions with internal office along with effectively overseeing the purchasing coordinator for all scheduling and purchasing needs
- Provided weekly internal gross profitability reporting to owners
- Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory
Brand Staffing Recruiter
Elevate Staffing
Los Angeles, CA
07.2016 - 02.2017
- Utilized applicant tracking systems to manage candidate information and streamline hiring process.
- Collaborated with team members to align department goals, processes and procedures.
- Conducted interviews with potential candidates in-person and via video conferencing.
- Established relationships with colleges and universities for campus recruiting initiatives.
Recruiter
Exact Staff
Sacramento CA / Los Angeles CA
05.2014 - 07.2016
- Brought in highly qualified applicants, targeted recruitment strategies on key candidate pools.
- Improved employee retention by increasing job satisfaction and enhancing communication.
- Enhanced employee relations by developing motivational and engagement programs.
- Addressed employee relations issues, harassment allegations and work complaints.
- Monitored employees through regular assessments and performance evaluations.
- Conducted background checks and reference checks on selected candidates.
- Identified opportunities for improving overall efficiency in recruiting process by implementing new tools or technology solutions.
Skills
- Customer support
- Resolving issues
- Call center operations
- Inbound phone calls
- Candidate screening
- Administrative skills
- Recruiting and sourcing
- Team collaboration
- Time management
- Recruitment process improvement
Timeline
Driver
Lyft
10.2025 - Current
Care - Call Center
T-Mobile
06.2025 - 10.2025
Corporate HR Recruiter
Ghai Management
03.2023 - 10.2024
Sr. Recruiter
Fountain
03.2022 - 03.2023
Staffing Manager
Outdoor Supply Hardware
05.2019 - 02.2022
Purchasing Agent
Sark Custom Awnings
02.2017 - 05.2019
Brand Staffing Recruiter
Elevate Staffing
07.2016 - 02.2017
Recruiter
Exact Staff
05.2014 - 07.2016