Joshua Rice
Hebron,KY
Summary
Proven track record in enhancing customer satisfaction and streamlining order fulfillment at Amazon.com, showcasing exceptional decision-making and relationship-building skills. Mentored junior staff, significantly improving team efficiency. Demonstrates a flexible schedule and excels in high-stress situations, driving positive outcomes and fostering customer loyalty. Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
Work History
Amazon Associate
Amazon.com
Hebron, Kentucky
03.2017 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Trained and mentored junior staff on customer service strategies and techniques.
Sales Associate
Sunglasses Hut
Florence, KY
11.2015 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Kroger Associate
Kroger
Hebron, Kentucky
08.2014 - 08.2015
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Trained and mentored junior staff on customer service strategies and techniques.
Education
Bachelor of Science - Finance
Northern Kentucky University
Highland Heights, KYSkills
- Customer Engagement
- Decision-Making
- Relationship Building
- Courteous and Professional
- Flexible Schedule
- Oral communication
- Order Fulfillment
Timeline
Amazon Associate
Amazon.com
03.2017 - Current
Sales Associate
Sunglasses Hut
11.2015 - 06.2016
Kroger Associate
Kroger
08.2014 - 08.2015
Bachelor of Science - Finance
Northern Kentucky University