Joshua Rice
Hebron,KY
Summary
Proven track record in enhancing customer satisfaction and streamlining order fulfillment at Amazon.com, showcasing exceptional decision-making and relationship-building skills. Mentored junior staff, significantly improving team efficiency. Demonstrates a flexible schedule and excels in high-stress situations, driving positive outcomes and fostering customer loyalty. Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
Work History
Amazon Associate
Amazon.com
03.2017 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Trained and mentored junior staff on customer service strategies and techniques.
Sales Associate
Sunglasses Hut
11.2015 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Kroger Associate
Kroger
08.2014 - 08.2015
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Trained and mentored junior staff on customer service strategies and techniques.
Education
Bachelor of Science - Finance
Northern Kentucky University
Highland Heights, KYSkills
- Customer Engagement
- Decision-Making
- Relationship Building
- Courteous and Professional
- Flexible Schedule
- Oral communication
- Order Fulfillment
Timeline
Amazon Associate
Amazon.com
03.2017 - Current
Sales Associate
Sunglasses Hut
11.2015 - 06.2016
Kroger Associate
Kroger
08.2014 - 08.2015
Bachelor of Science - Finance
Northern Kentucky University