Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Joshua Riley

Joshua Riley

Sapulpa,US

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Manager

Golf Galaxy
01.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Sports Department Manager

Dick's Sporting Goods, Inc
02.2014 - 01.2023
  • Lead over Golf and Team Sports as well as OPPS
  • Oversaw inventory management processes, maintaining stock levels while minimizing losses due to shrinkage or obsolescence.
  • Led a team to consistently achieve or exceed performance targets.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Certification - Business Management

L&D CORE FOR DEVELOPMENT
Tulsa, Oklahoma
06.2023

Missions

Rhema
Tulsa, Ok
05.2019

Biblical Studies

Rhema
Tulsa, Oklahoma
05.2018

Skills

  • Time Management
  • Team Leadership
  • Project Management
  • Strategic Planning
  • Staff Training and Development
  • Business Development
  • Schedule Preparation
  • Policy Implementation
  • Business Administration
  • Budget Control
  • Staff Development
  • Sales management
  • Sales Techniques
  • Positive Attitude
  • Customer Service

Additional Information

Multiple recognitions for Top Sales.

Completed Dicks'/Golf Galaxy's Leadership & Development training, 2023.

Timeline

Manager

Golf Galaxy
01.2023 - Current

Sports Department Manager

Dick's Sporting Goods, Inc
02.2014 - 01.2023

Certification - Business Management

L&D CORE FOR DEVELOPMENT

Missions

Rhema

Biblical Studies

Rhema

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Joshua Riley