Joshua Risley
Tucson,AZ
Summary
Proven leader and expert in hydraulic cylinder remanufacturing, with a track record of enhancing customer satisfaction and employee retention at Triangle Industries. Skilled in quality assurance, problem-solving, and technical communication, I excel in fostering team reliability and attention to detail. Achieved significant improvements in project delivery and performance, demonstrating a results-driven approach and a commitment to excellence.
Overview
16
16
years of professional experience
Work History
Lead Hydraulic Specialist /Quality Assurance and Quality Control Manager
Triangle Industries
06.2018 - 08.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Lube Tech, Cylinder Repair
Harvey Trucking Inc
06.2017 - 06.2018
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
Wax Maker / Candle Maker
Dadant & Sons Inc.
06.2016 - 06.2017
- Established a loyal customer base by consistently delivering high-quality, one-of-a-kind candles that exceeded expectations.
- Collaborated with sales team to establish successful marketing strategies for custom-made candles, resulting in increased revenue.
- Contributed towards company growth by participating in trade shows and artisan fairs, showcasing unique products and attracting a diverse clientele.
- Retrieved and transported material and supplies to and from work area and locations.
Customer Service & Sales Floor Lead
Pull-A-Part Tucson
05.2015 - 06.2016
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Partnered with operations team to achieve company revenue and profit goals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
Crew Foreman
Greenthumb Landscaping:
06.2008 - 06.2015
- Generated detailed progress reports for management review, enabling informed decision-making regarding resources allocation and project adjustments.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Facilitated cross-training opportunities among crew members to create a versatile workforce capable of handling various tasks.
- Increased employee retention by fostering a positive work environment and providing opportunities for professional growth.
Education
Trinity High School
JacksonvilleSkills
- Quality Assurance for commercial mining hydraulic cylinders remanufacturing
- Expert Problem Solving for commercial hydraulic cylinders to allow for the proper remanufacturing of same
- Technical communication for relay proper remanufacturing specs for cylinders
- Root Cause Analysis allowed proper determination as to causative factors causing cylinder failures to determine repairs needed
- Attention to Detail required for micrometer use
- Reliability so as to never leave my team in need
- Quality Assurance for wax manufacturing and candle production
Timeline
Lead Hydraulic Specialist /Quality Assurance and Quality Control Manager
Triangle Industries
06.2018 - 08.2024
Lube Tech, Cylinder Repair
Harvey Trucking Inc
06.2017 - 06.2018
Wax Maker / Candle Maker
Dadant & Sons Inc.
06.2016 - 06.2017
Customer Service & Sales Floor Lead
Pull-A-Part Tucson
05.2015 - 06.2016
Crew Foreman
Greenthumb Landscaping:
06.2008 - 06.2015
Trinity High School
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