Summary
Overview
Work History
Education
Skills
PROFESSIONAL EXPERIENCE
Timeline
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Joshua Rivera

Tampa,FL

Summary

Results-driven leader with experience in retail operations and military environments, specializing in team leadership, performance management, and operational efficiency. Proven ability to lead teams, optimize workflows, and drive customer satisfaction while meeting business objectives. Strong background in coaching employees, analyzing performance data (CRM, forecasting, NPS), and implementing strategies that improve productivity and results.

Overview

6
6
years of professional experience

Work History

Military Police

U.S. Army
Tampa, FL
04.2020 - 04.2026
  • Led security operations and supervised personnel in high-pressure environments
  • Managed incident response, ensuring safety, compliance, and effective conflict resolution
  • Developed detailed reports and enforced operational standards and procedures
  • Demonstrated leadership, accountability, and decision-making under pressure

Technical Specialist Intern

Tesla
05.2024 - 04.2026
  • Supported service operations by diagnosing technical issues and coordinating with cross-functional teams to improve repair efficiency
  • Contributed to reducing turnaround time through process improvements and team collaboration
  • Delivered high-level customer experiences by translating complex technical issues into clear solutions
  • Gained exposure to service workflow optimization and operational performance metrics

Technical Specialist

Apple
10.2025 - 01.2026
  • Led front-line technical support operations, resolving complex customer issues while maintaining high satisfaction scores
  • Mentored and trained team members, improving onboarding efficiency and overall team performance
  • Managed business client relationships, increasing solution adoption and long-term engagement
  • Leveraged CRM data and forecasting tools to track performance and support operational decisions

Business Development Specialist

Apple
10.2020 - 05.2024
  • Drove sales performance through consultative selling and personalized customer solutions
  • Built and maintained strong client relationships, improving retention and repeat business
  • Trained and onboarded new employees, contributing to team readiness and consistency
  • Collaborated with leadership to refine sales strategies and improve store performance

Education

Associate Degree - Business Administration

Hillsborough Community College
Brandon Fl

Bachelor’s - Business Economics

University of South Florida
Tampa, FL
04.2026

Skills

  • Team Leadership & Staff Development
  • Operations & Performance Management
  • Customer Experience Strategy
  • Data-Driven Decision Making (CRM, Forecasting, NPS)
  • Sales & Revenue Growth
  • Process Improvement & Efficiency
  • Training, Coaching & Mentorship
  • Conflict Resolution & Problem Solving

PROFESSIONAL EXPERIENCE

01-2024

Timeline

Technical Specialist

Apple
10.2025 - 01.2026

Technical Specialist Intern

Tesla
05.2024 - 04.2026

Business Development Specialist

Apple
10.2020 - 05.2024

Military Police

U.S. Army
04.2020 - 04.2026

Associate Degree - Business Administration

Hillsborough Community College

Bachelor’s - Business Economics

University of South Florida
Joshua Rivera