Hi, I’m
Joshua Rivera
Chicago,IL
Summary
Initiated career in casino operations, focusing on beverage services before transitioning to slot operations. Eventually transitioned over to the warehouse industry and gained extensive experience in logistics and distribution, enhancing operational efficiency. Developed strong leadership capabilities and a proven track record of optimizing performance metrics.
Overview
14
years of professional experience
Work History
Jewel Osco Distribution CenterMelrose Park, IL
Warehouse Operations Supervisor
11.2025 - Current
Job overview
- I use daily communication via email, office phones and radios between other members of management, clerks, spotters, and buyers.
- I utilize a WMS (Exceed) or EXE at Jewel Osco to track orders, release waves, close routes for loads, print labels for the selectors, print reports to enter into my THRUPUT Excel spreadsheets, to determine workload for the day and coming days always optimizing staffing and shedding labor when needed.
- Union warehouse so I must look at our forecast and our workforce for each day, and call the work hours based on our CPH from the selectors and how much remaining work at that time daily. I must call hours by the 6th hour daily.
- Attend meetings daily in person and via Microsoft Teams with members of management from our DC and other DC’s to go over goals, THRUPUT, KPI’s, CI, Inventory, and overall ways to improve.
- Hold Pre-Shift meetings daily to discuss workload, safety, stretching, and any union/company/safety topics.
- Run reports daily and follow company policy when disciplining associates for not reaching daily/weekly goals per the union contract, with a union steward present to witness and sign off on documentation, along with the associate and myself.
- Be present on the warehouse floor and in the office throughout the entire shift to ensure all my floor associates have everything they need and my office clerks also are in great shape.
- I use a transportation system called PINC to attach routes to trailers, move trailers to and from our dock doors to and from the yard, and take trailers or dock doors out of service if need be so spotters know not to use.
- I supervise the overall operations of the entire Shipping shift on days as Jewel only ships during the day. Another supervisor runs the receiving operations on the night shift as that is when Jewel receives.
- I report directly to the warehouse Superintendent.
FABICashNew Orleans, LA
Training Specialist
07.2025 - 10.2025
Job overview
- Travel to different casinos throughout the country for Go-Lives to train the casino employees how to use the FABICash software including, FabiCash, FabiKiosk, FABI BackOffice, FabiATM.
- Hold in class training sessions with slots, table games, security, cage, surveillance, audit, finance, and any casino employee that will utilize the FABICash dashboard in their own CMP or CMS.
- Go over the different signature levels for jackpot amounts and how to navigate the jackpot dashboard.
- Create a tailored environment for each casino how they want it to be tailored specifically for that property.
- Hold daily and weekly Teams calls with each property management team to go over deadlines, updates, needs for each casino, and any FABI kiosks or handheld Klover devices they want to place on order.
- Explain to casino employees how FABI communicates with their SDS and CMS or CMP.
- Set TITO ticket and jackpot thresholds per each casinos wants and needs.
- Work with travel manager and casino management to determine dates for travel and Go-Lives.
Wind Creek Casino Chicago SouthlandEast Hazel Crest, IL
Slot Operations Supervisor
10.2024 - 06.2025
Job overview
- Supervise and monitor slot floor activity to ensure efficient and effective operations.
- Utilize our SDS (Light & Wonder) and our Casino Market Place to process all jackpot paperwork and guest information including tax forms
- Coordinate break schedules, staffing coverage, and task assignments to maintain service levels.
- Resolve issues related to slot machines, payouts, malfunctions, and customer concerns with professionalism and urgency.
- Ensure all paperwork, forms, and electronic logs are completed accurately and in a timely manner.
River’s Casino Des PlainesDes Plaines, IL
Food & Beverage Supervisor
09.2023 - 10.2024
Job overview
- Responsible for effectively using all assigned food and beverage personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control
- Ensure that guest’s service needs in the restaurant and beverage areas are identified and implements programs designed to ensure proper guest service
- Provide leadership and direction for assigned employees in the restaurant/beverage areas and supports all Casino initiatives throughout the property
- Assists Food & Beverage Managers in implementing programs designed to provide beneficial changes in assigned operations, improvement in the operations impact or interaction with customers, improvement in the operation's ability to reduce or contain costs or generate additional revenue
- Help develop and implement customer service training programs as needed; Ensures that the restaurant/beverage areas support the Casino by providing outstanding service to VIP guests and during special events
- Assist Food & Beverage Managers implementing cost control procedures and standards of performance; Administers scheduling programs to ensure the highest service levels with maximum productivity
- Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
- Act immediately on all customer complaints and takes corrective action as needed
- Oversee personnel changes in assigned outlets and recommends action regarding hiring, promotions, demotions, and release of personnel
- Read and retain all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments, and scheduled entertainment from disseminated pre-shift information
- Assume special projects as needed at the direction of the immediate supervisor
- Ensure sufficient inventories are maintained to meet the needs of the operation
- Other duties & responsibilities as assigned
Kane LogisticsJoliet, IL
Shipping/Receiving Supervisor
04.2020 - 09.2023
Job overview
- Day to day is come in and check email and workload, immediately followed by pre-shift meeting, where I have all forklift operators and dock employees gather to go over assignments for the day.
- Set expectations, and provide any updates from higher up.
- Communicate after with leads and other supervisors, clerks, and spotters to address other matters such as inventory issues, live loads that may need to be loaded or unloaded, urgent orders that may need to be picked first before other orders are passed out.
- Check WMS throughout shift to see what still needs to be done and adjust operators as needed.
- Make lot corrections or item number adjustments in inventory once cycle counts are completed by inventory auditors to rectify any inventory discrepancies.
- Make sure all drivers get loaded and unloaded on time and all operators are safe throughout the shift.
- Assure all paperwork is being processed for drivers such as BOL’s, commercial invoices, rail billing, etc. making sure driver signs our copy and it is time stamped and dated, as well as making sure every driver signs in when entering the Shipping & Receiving office waiting area.
- Run reports daily and export to Excel and send in Outlook to management to keep track of production and use for metrics to adjust pick paths as needed to get better numbers out of our staff.
- Provide training on forklift, RF scanner use, WMS, Outlook, Excel, Google Docs, Teams, radio use, proper PPE usage, emergency exits and drills, proper lifting techniques, how to order pick properly, and overall warehouse operations with all associates including leads, forklift operators, office clerks, inventory associates, and all dock associates.
Harrah’s Joliet Casino and HotelJoliet, IL
Slot Attendant
08.2017 - 03.2020
Job overview
- Responsible for providing exceptional guest service on the Slot floor
- Duties include but are not limited to assisting guests with questions, verifying and paying jackpot winnings, and completing required paperwork
- Perform minor machine maintenance, such as lock and unlock machine doors, clearing jams, replenishing paper, and resetting machines
- Complete written department forms to document cash transactions, jackpot payouts, etc. in an accurate, legible manner
- Develop, apply, and maintain a friendly and courteous rapport with customers and employees
- Operate hand-held radio and be able to hear and speak clearly over it
- Conduct slot floor activities to ensure protection of company property and funds; and maintain the safety and cleanliness of assigned areas
- Maintain secure key controls at all times
- Pay and/or verify jackpot winnings to customers and complete required written documentation
Petco WarehouseJoliet, IL
Inventory Specialist
05.2015 - 08.2017
Job overview
- Perform weekly and monthly cycle counts, assist the Shipping Coordinator daily, handle concurrent warehouse duties, and ensure high inventory accuracy (targeting 98-99% or better) through analytical reconciliation and system updates
- Emphasis is placed on advanced math skills for calculations, variance analysis, and statistical accuracy, alongside proficient computer skills for WMS/ERP navigation, data entry, reporting, and troubleshooting in a fast-paced, high-volume environment
- Conduct weekly and monthly cycle counts using industry-standard methods (e.g., ABC classification for prioritizing high-value/fast-moving items, random sampling, and control group counting) to maintain superior inventory accuracy
- Perform detailed variance analysis, root-cause investigations, and reconciliations of discrepancies using precise mathematical calculations (including arithmetic, percentages, fractions, decimals, ratios, and basic statistical methods for error trending and forecasting)
- Update inventory records in real-time via Warehouse Management Systems (WMS) or ERP platforms, ensuring data integrity through accurate data entry, adjustments, transfers, and reporting
- Assist the Shipping Coordinator daily with outbound shipment preparation, including bill of lading generation, packing lists, labels, rate calculations, and carrier coordination—requiring strong math skills for computing shipping weights, dimensions, charges, space optimization, and demurrage fees
- Verify incoming shipments against purchase orders, manifests, and invoices; inspect for accuracy; document discrepancies; and process receipts with precise quantity/quality checks
- Utilize computer systems extensively for tracking shipments, generating reports, analyzing inventory trends, and resolving issues—leveraging intermediate to advanced proficiency in Microsoft Excel (formulas, pivot tables, data analysis) and WMS/ERP software
- Perform concurrent warehouse duties such as order picking/packing, stocking, organizing storage, operating material handling equipment (forklift/pallet jack—certification preferred), and maintaining a safe, efficient workspace
- Support shipping/receiving by staging loads, handling returns/transfers, and ensuring compliance with OSHA standards and Illinois Warehouse Worker Protection Act requirements (e.g., quota transparency where applicable in large facilities)
- Identify process improvements through data analysis to reduce shrinkage, minimize errors, and enhance efficiency in high-volume operations
Bally’s Casino & Hotel Las VegasLas Vegas, NV
Bartender
05.2012 - 08.2015
Job overview
- Mixing and serving beverages for customers according to established guest service standards
- Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
- Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
- Serving customers as part of a team by anticipating their needs, initiating conversation, offering assistance and advice and remembering that “the customer is always right”
- Greeting guests immediately
- Taking drink and/or food orders from customers or beverage servers
- Collecting payment and follows cash handling procedures
- Ordering or requisitions liquors and supplies
- Washing glasses
- Maintaining clean and sanitary bar area
- Monitoring guest alcohol consumption and acts according to established alcohol awareness program guidelines
- Resolving guest complaints
- Taking breaks only when approved by the Manager
- Keeping a clean and professional appearance at all times
- Perform other duties as assigned
- Frequently required to push, kneel, climb, stoop, bend, and twist, as well as reach overhead
- The work environment contains bright lights, loud noise, and stressful situations
Education
Wilbur Wright CollegeChicago, IL
Associate's degree from Business Management
05.2010
Skills
Leadership
Time management
Problem Solving
Slot Operations
SDS
CMP
GIPCS
Remote Casino IT HelpDesk
Travel Casino Training Specialist
Food & Beverage
Bartending
POS systems
Procurement
Warehouse Operations
WMS
Excel
Inventory Adjustments
Cycle Counting
Coaching & Training
SOP management
Google Docs
EXE
Oracle
Microsoft Teams
Zoom
Outlook
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Operations Supervisor
Jewel Osco Distribution Center
11.2025 - Current
Training Specialist
FABICash
07.2025 - 10.2025
Slot Operations Supervisor
Wind Creek Casino Chicago Southland
10.2024 - 06.2025
Food & Beverage Supervisor
River’s Casino Des Plaines
09.2023 - 10.2024
Shipping/Receiving Supervisor
Kane Logistics
04.2020 - 09.2023
Slot Attendant
Harrah’s Joliet Casino and Hotel
08.2017 - 03.2020
Inventory Specialist
Petco Warehouse
05.2015 - 08.2017
Bartender
Bally’s Casino & Hotel Las Vegas
05.2012 - 08.2015
Wilbur Wright College
Associate's degree from Business Management