Joshua Rivero
Bellflower,CA
Summary
Dynamic service professional with a proven track record at Vons, excelling in customer engagement and conflict resolution. Leveraged cutting and slicing techniques to enhance food presentation, resulting in increased customer satisfaction. Committed to maintaining high sanitation standards while delivering exceptional service, fostering a positive shopping experience for all patrons.
Overview
7
7
years of professional experience
Work History
Service Deli Clerk
Vons
Lakewood, CA
11.2020 - Current
- Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.
- Followed company policies regarding sanitation standards in order to ensure health code regulations were met.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from to.
- Documented and entered special orders for event catering and party trays.
- Greeted customers in a friendly manner and provided excellent customer service.
Waiter
Eastern Star Nursing Home
Yorba Linda, CA
02.2018 - 06.2019
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Maintained cleanliness of dishwashing area by sweeping, mopping, and scrubbing floors.
- Removed garbage from the premises and disposed of it in designated areas.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Ensured that all dishes were washed according to sanitation guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Deus Amamus Academy (Homeschool)
Yorba Linda, CA05-2013
Skills
- Customer service
- Conflict resolution
- Problem solving
- Effective communication
- Customer engagement
- Cutting and slicing techniques
- Professionalism
- Positive attitude
Personal Qualities
- A dedicated and motivated professional, Joshua brings a strong work ethic, positive attitude, and unwavering commitment to every role he undertakes. As a married individual, he values responsibility, integrity, and consistency—qualities that naturally extend into his professional life. Known for his reliability and team-first mindset, Joshua consistently uplifts those around him while staying focused on achieving both individual and organizational goals. His drive to work hard, grow continuously, and support others makes him a valuable asset to any team.
Timeline
Service Deli Clerk
Vons
11.2020 - Current
Waiter
Eastern Star Nursing Home
02.2018 - 06.2019
High School Diploma -
Deus Amamus Academy (Homeschool)
Similar Profiles
Joseph MurphyJoseph Murphy
Dairy Manager at VonsDairy Manager at Vons
Adrianna ZamarripaAdrianna Zamarripa
Service Operations Manager at VonsService Operations Manager at Vons
Emma PernaEmma Perna
Floral Assistant at VonsFloral Assistant at Vons
Jacob S. BryantJacob S. Bryant
Food Clerk at VonsFood Clerk at Vons
Summer UptonSummer Upton
Aesthetic Nurse at Snatched LLCAesthetic Nurse at Snatched LLC