Joshua Robacker
Yorba Linda,CA
Summary
Resourceful and multi-talented in Customer Service and able to work in diverse areas. Proficient in picking up new procedures and tasks quickly while elevating customer service standards in every note. Background in restaurant, customer service, management, training, in-home sales, and outside sales.
Overview
9
9
years of professional experience
Work History
Server
Reunion Kitchen
Anaheim Hills, CA
07.2022 - Current
- Provide exceptional dining service to guest residents and local businesses, ensuring a positive and enjoyable experience.
- Collaborate with the culinary team to deliver delicious and aesthetically pleasing meals.
- Maintained an 8-table section with 300 guest capacity turning over about every 1 to 1.5 hours and serving about 25 to 50 guests during busy shifts.
- Used deep knowledge of the menu and food to guide guests to their ideal dining experience.
Outside Sales Representative
Dreamstyle Remodeling
Anaheim, CA
06.2024 - 01.2025
- Conducted pre-scheduled in-home consultations to assess customer needs and provide personalized recommendations for kitchen, bath, and window products.
- Delivered compelling product presentations, highlighting features, benefits, and customization options tailored to individual customer preferences.
- Leveraged persuasive sales techniques to address objections, guide decision-making, and close deals while ensuring a seamless customer experience.
- Build trust and long-term relationships by maintaining open communication and providing follow-up support.
- Collaborated with installation teams and customer service to ensure smooth project execution and customer satisfaction.
- Consistently exceeded sales targets, contributing to the overall growth and success of the organization.
Associate District Manager
ADP
Irvine, CA
07.2023 - 01.2024
- Developed and maintained relationships with pre existing and new clients.
- Built strong foundations with Bankers and Accountants in assigned territory to help bring in new business.
- Implemented a sales strategy to reach or exceed the assigned sales goal.
- Build a network in person and via phone with key decision makers of local businesses.
- Traveled across the country to execute high level training to help develop sales strategies, communication and organizational skills.
- Worked independently to ensure my goals were being hit and my team goals exceeded expectations.
General Manager in Training/NRO Trainer & Lead
CAVA Mezze Grill
Boulder, CO
02.2018 - 07.2022
- Deliver memorable guest experiences and coach other Managers how to partner with the General Manager on recruiting, orientation, training, and performance evaluations of Team Members and Supervisors.
- Assist and learn from the General Manager to execute administration duties including P&L, budgets, and cost controls regarding food, beverage, and labor goals.
- Manage schedules and operations while maintaining a thoughtful, positive, and transparent work environment.
- Provide excellent training experience for Team Members, Trainers, and Managers by leading training shifts with the GM or MOD to ensure the restaurant is prepared by opening day.
- Partners with the General Manager to ensure that the daily training schedule is executed and that CAVAYou training is completed during the NRO process.
- Responsible for executing the training schedule while strictly adhering to the pre-open labor and food budgets at assigned openings.
- Partner with Field Leaders and General Managers to support the opening process.
- Opened 15 store locations across the nation training 200 employees across time, with great success on grand openings and excellent customer service to ensure customer satisfaction.
Meat Dept Clerk
Sprouts Farmers Market
Yorba Linda, CA
07.2017 - 03.2018
- Provided a high level of prompt and friendly customer service; assists customers with questions, and special orders and needs, while maintaining a positive, customer-focused work environment.
- Maintaining a high level of product knowledge and preparation techniques.
- Adhering to all procedural guidelines set by the Meat Department.
Education
High School -
Esperanza High School
Anaheim, CACommunity College -
Fullerton Community College
Fullerton, CACollege -
Santiago Canyon College
Orange, CASkills
- Leadership Development
- Communication
- Conflict Resolution
- Team Management
- Customer Service Management
- Restaurant Management
- Organizational Skills
- Creative
- Great verbal and Written Communication Skills
- In-Home Sales Consultations
- Customer Relationship Building
- Sales Presentations and Negotiation
- Time Management and Appointment Scheduling
- CRM Tools and Data Management
- Strong Interpersonal Skills
Timeline
Outside Sales Representative
Dreamstyle Remodeling
06.2024 - 01.2025
Associate District Manager
ADP
07.2023 - 01.2024
Server
Reunion Kitchen
07.2022 - Current
General Manager in Training/NRO Trainer & Lead
CAVA Mezze Grill
02.2018 - 07.2022
Meat Dept Clerk
Sprouts Farmers Market
07.2017 - 03.2018
High School -
Esperanza High School
Community College -
Fullerton Community College
College -
Santiago Canyon College