Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Roby

San Jose,CA

Summary

I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. I have the marketing skills to help any company succeed and improve even more.

Overview

2
2
years of professional experience

Work History

Walmart Online Grocery Pickup

Walmart
02.2023 - 12.2023
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Helped customers locate products and checked store system for merchandise at other sites.

Waiter

Silver Service Events
01.2022 - 08.2022
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Front Desk Employee

Santa Clarita Aquatic Center - Canyon Country, CA
02.2022 - 05.2022
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.

Education

Bachelor of Arts - Business Administration (Marketing)

San Jose State University
San Jose, CA
05.2026

Skills

Customer Engagement

Flexible scheduling

Complaint resolution

Brand representation

Customer Relations

Advertising and marketing

Professionalism

Timeline

Walmart Online Grocery Pickup

Walmart
02.2023 - 12.2023

Front Desk Employee

Santa Clarita Aquatic Center - Canyon Country, CA
02.2022 - 05.2022

Waiter

Silver Service Events
01.2022 - 08.2022

Bachelor of Arts - Business Administration (Marketing)

San Jose State University
Joshua Roby