Joshua Rodriguez
San Antonio,TX
Summary
Results-driven and highly adaptable professional with comprehensive experience in restaurant management, remote customer service, and licensed cosmetology. Demonstrates strong leadership, operational management, and client service skills developed through managing staff, resolving customer concerns, and delivering personalized services. Proven ability to maintain high standards of quality, efficiency, and professionalism in fast-paced and client-focused environments. Recognized for excellent communication, organizational skills, and a strong commitment to customer satisfaction and team success.
Overview
10
10
years of professional experience
Work History
Cosmetologist
The Colour Lounge
San Antonio, TX
01.2025 - Current
- Provided a wide range of hair services including cutting, styling, coloring, and treatments to clients
- Maintained a clean and organized work station to ensure a safe and hygienic environment for clients
- Collaborated with colleagues to create innovative hairstyles for fashion shows or photo shoots
- Participated in team meetings to discuss new styles, techniques, or product recommendations
- Trained junior stylists on advanced cutting techniques ensuring consistent quality across the salon
- Performed scalp treatments to improve the health of the hair follicles and promote hair growth
- Provided exceptional customer service by actively listening to client needs and delivering desired results
- Managed difficult or dissatisfied customers with professionalism, resolving issues to their satisfaction
Assistant Manager
XL PARTS
San Antonio, TX
08.2022 - 08.2023
- Pulling parts from the back, putting up stock orders dealing with customers & shops around us.
- Sending out drivers to make sure they're on time
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
Customer Service Representative
Trellis Company
Round Rock, TX
09.2020 - 09.2021
- Effectively and efficiently manage more than 100 inbound and outbound calls daily to discuss and explain benefits regarding Unemployment Insurance while maintaining a positive attitude and ensuring exceptional treatment of claimants.
- Provide updates and information regarding individual statuses of claims.
- Interviews claimants and employers to gather facts on claims being investigated.
- Simultaneously enters fact finding information into mainframe database.
- Examine, review, audit, and verify UI claim records.
- Makes non-monetary decisions as needed.
- Occasionally participates in studies and team projects.
Assistant Manager
Papoulis Greek Grill
San Antonio, TX
08.2016 - 08.2020
- Leads front of the house and back of the house crew members and directs all daily operations of the restaurant in the absence of the General Manager.
- Supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports.
- Motivates and coaches Crew Members and assists in the training of new Crew Members.
- Maintains fast, accurate and outstanding service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
Education
Associate of Arts -
Milan Institute of Cosmetology
San Antonio, TX12.2025
High school diploma - undefined
SA Leadership Academy
San Antonio, TX09.2016
Skills
Restaurant Management
Assistant Manager Experience
Problem management
Weblogic
Cosmetology (1 year)
Timeline
Cosmetologist
The Colour Lounge
01.2025 - Current
Assistant Manager
XL PARTS
08.2022 - 08.2023
Customer Service Representative
Trellis Company
09.2020 - 09.2021
Assistant Manager
Papoulis Greek Grill
08.2016 - 08.2020
High school diploma - undefined
SA Leadership Academy
Associate of Arts -
Milan Institute of Cosmetology