Frances Franks
Canon,GA
Summary
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/manager/bartender
Friends Jefferson bar and grill
02.2020 - 12.2024
- Good customer service skills
- Keep working space clean
- Complete side work throughout shift
- Maintain cleanliness
- Ensure a good guest experience
- Manage money at the end of the night and close the current business day
- Handle all monetary transactions for server checkouts
- Resolve any issues with diligence and care throughout shift
- Ensure that all employees are staying on task
- Help with other positions as needed (dish, bar, kitchen, serving, etc)
Server
Cracker Barrel
09.2019 - 09.2020
CNA - Certified Nursing Assistant
Hill Haven Nursing Home
06.2018 - 09.2019
Lead Teacher
Apple Tree Prep
09.2017 - 06.2018
Assistant Manager
Marcos Pizza
03.2017 - 03.2018
Cashier
Zaxby's
11.2015 - 05.2017
Education
Associate - Early Childhood Education
Georgia Military College
Madison, GA07.2019
CNA - Nursing
One Breath
Athens, GA01.2018
Skills
- Customer service
- Cash handling
- Microsoft Word
- Restaurant management
- Team management
- Management
- Restaurant management
- Food service
- Backup management
- Restaurant operations
- Policy implementation
- Team management
- Management
- Restaurant management
- Food service
- Backup management
- Restaurant operations
- Policy implementation
- Group policy management
- Verbal and written communication
- Guest service
- Complaint handling
- Staff motivation
- Hospitality administration
- Strong leadership
- Problem-solving
- Team management
- Microsoft Powerpoint
- Management
- Restaurant management
- Food service
- Backup management
- Restaurant operations
- Policy implementation
Certification
Child Development Associate Certification, 05/01/19, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server/manager/bartender
Friends Jefferson bar and grill
02.2020 - 12.2024
Server
Cracker Barrel
09.2019 - 09.2020
CNA - Certified Nursing Assistant
Hill Haven Nursing Home
06.2018 - 09.2019
Lead Teacher
Apple Tree Prep
09.2017 - 06.2018
Assistant Manager
Marcos Pizza
03.2017 - 03.2018
Cashier
Zaxby's
11.2015 - 05.2017
CNA - Nursing
One Breath
Associate - Early Childhood Education
Georgia Military College
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