Sterling Stark
Columbus,Ohio
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Hourly Manager, Server, Bartender, Server Assistant, Takeout Specialist
Outback Steakhouse (Columbus Location)
09.2022 - Current
- Certified Trainer
- Learned every front of house position to assist as needed
- Learned certain back of house positions
- Provided excellent service to all guests
- Facilitated shift change from morning to night shift
- Placed orders with vendors to procure office supplies and liquor
- Helped brainstorm and implement new training and mentoring system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
Takeout Specialist
Outback Steakhouse (Cincinnati Location)
05.2020 - 08.2021
- Worked with team to provide accurate and timely orders for people
- Provided excellent customer service
- Assisted with kitchen prep for night shift.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
- Greeted and acknowledged guests and delivery drivers to foster highest level of service.
- Called and updated customers on order status and alerted when menu items ran out before kitchen processed orders, making changes and suggesting alternatives to preserve customer satisfaction.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Maintained neat and organized work areas to comply with food handling and safety regulations.
- Provided support during busy periods by prepping ingredients or assisting with basic food preparation tasks as needed.
- Increased repeat customers with exceptional customer service, addressing concerns promptly and professionally.
- Contributed to team efficiency by assisting other staff members during peak hours when needed.
Education
Bachelor of Science - Sociology
The Ohio State University
Columbus Ohio01.2023
Skills
- Willingness to learn variety of positions
- Excellent organizational skills
- Ability to multitask
- Time Management
- Employee Development
- Expectation setting
- Schedule oversight
- Training and Development
- Professional and Courteous
- Customer Service
- Technical Proficiency
References
- Hunter Evans, (614) 446-8222
- Sean Kilgore, (614) 203-7945
- Allura Stark, (513) 375-9964
Timeline
Hourly Manager, Server, Bartender, Server Assistant, Takeout Specialist
Outback Steakhouse (Columbus Location)
09.2022 - Current
Takeout Specialist
Outback Steakhouse (Cincinnati Location)
05.2020 - 08.2021
Bachelor of Science - Sociology
The Ohio State University
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