Candace Restivo
Bartender/ Server
Tempe,United States
Summary
Offers genuine hospitality towards guests as well as staff, providing an elevated experience and warm culture. Naturally manages priorities with an uplifting perspective. Willingness to learn, refine, support the team and grow with the company daily.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
Work History
Key Hourly/ Bartender/ Server/ Manager
Spokes On Southern
Tempe, AZ
04.2019 - Current
- Creates personalized and authentic connections with repeat customers, memorizing drink and food orders to promote loyalty.
- Strategically handles simultaneous patron, team, and business needs with efficiency and precision.
- Prepares incoming shift for optimal operation by maintaining impeccably clean, organized, and stocked bar and server areas.
- Sets memorable tone as first point of contact for incoming guests and throughout entire dining experience, successfully increasing referrals and walk-in business.
- Builds relationships with vendors and provides support to fellow staff.
- Balances duties as greeter, bartender, server, food runner, busser, and receptionist in large establishment while providing high level satisfaction and hospitality.
Customer Service Manager/ Team Leader/Student Loan Counselor
Champion College Services
Phoenix, AZ
01.2013 - 01.2019
- Educated students regarding U.S. Department of Education Federal Student Loan repayment responsibility and default prevention options.
- Modeled behavior in accordance with company’s vision, mission and core values, and set an example in all regards.
- Provided training and mentoring to help Customer Service team meet and exceed performance goals and expectations.
- Developed and managed corporate culture programs concentrated on creating positive customer service focused environment.
- Created Peer to Peer Recognition Program for all staff, conducted All Staff Meetings, and provided support to all employees.
- Performed and interpreted Predictive Index behavioral assessments to all employees, and trained Management Team.
- 2016 Employee of the Year, 2017 and 2018 Manager of the Year.
Function Lead/ Team Leader Assistant/Patient Services Representative
Practice Max
Scottsdale, AZ
12.2006 - 01.2011
- Managed accounts associated with STAT Clinix Urgent Care facilities and Banner hospitals.
- Handled heavy phone traffic, minimized call waiting time, answered patient inquiries, rectified issues and complaints, identified solutions; top collector.
- Submitted claims and appeals to private insurance, third party, workman’s compensation, Medicaid, Medicare and other government or military health care programs.
- Ensured HIPAA guidelines were respected by safeguarding protected health information (PHI), adhered to fraud and abuse compliance programs, detected Red Flags per FTC Identity Theft Prevention Program, CPT and ICD-9 coding, HCFA/CMS 1500 claim forms, Zotec, SequelMed, and NextGen Software.
Education
Yoga Teacher Training
Southwest Institute of Healing Arts
Tempe, AZ 05.2023 - Current
Nursing Assistant
Desert Winds Training Institute
Phoenix, AZ 08.2012 - 09.2012
Nursing Requisites
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ 01.2011 - 09.2012
General Studies
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ 08.2006 - 05.2008
High School Diploma -
Horizon High School
Scottsdale, AZ 08.2002 - 05.2006
Skills
Hospitality service expertise
Dining room management
Engaging personality
Composure and professionalism
Constant maximal effort
Attention to detail and big picture
Emotional intelligence
Willingness and adaptability
Quality and accuracy
Certification
Arizona Food Handler Training
Timeline
Yoga Teacher Training
Southwest Institute of Healing Arts
05.2023 - Current
Arizona Food Handler Training
08-2022
Hospitality and Tourism Management, Florida Atlantic University
06-2020
Title IV Liquor Law Training
05-2020
Key Hourly/ Bartender/ Server/ Manager
Spokes On Southern
04.2019 - Current
Customer Service Manager/ Team Leader/Student Loan Counselor
Champion College Services
01.2013 - 01.2019
Nursing Assistant
Desert Winds Training Institute
08.2012 - 09.2012
Nursing Requisites
Maricopa Community Colleges - Rio Salado Community College
01.2011 - 09.2012
Function Lead/ Team Leader Assistant/Patient Services Representative
Practice Max
12.2006 - 01.2011
General Studies
Maricopa Community Colleges - Scottsdale Community College
08.2006 - 05.2008
High School Diploma -
Horizon High School
08.2002 - 05.2006