Donna Ivey
Bunny’s Bar And Grill
Burnsville,MN
1
Certification
24
years of professional experience
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Bartender/ Server/ Key Hourly
6 Years 2 Months- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Bartender/server
10 Years 7 Months- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server
3 Years 8 Months- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
6 Years 6 Months- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server Captain
4 Years 8 Months- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
Education
Associate Of Business Administration - Hospitality
Travel Agent - Travel Management
Associate Of General Studies
Skills
Food Sales and Promotion
Quality Control
Bill Computation
Suggestive Selling
Special Dietary Requirements
Wine Pairings
Seating Assignment Preparation
Food Preparation and Safety
Wine Service
Order Accuracy
Cash Handling
Food and Beverage Pairings
Stocking and Replenishing
Guest Relations Management
Table Setting Arrangements
Menu Memorization
High-Volume Dining
Dining Customer Service
Pos Operation
Sales Techniques
Plates Presentation
Service Prioritization
Server Training
Hospitality Service Expertise
Menu Presentation
Performance Improvement
Certification
- Wine knowledge Training -W.A. Frost and Company 2003
- Certified SafeServ 2013
Timeline
Bartender/ Server/ Key Hourly
Bunny’s Bar And Grill
06.2020 - CurrentRead More
Server
112 Eatery
03.2013 - 11.2016Read More
Bartender/server
McCormick & Schmick's Seafood & Steaks
08.2009 - 03.2020Read More
Server Captain
Minneapolis Club
06.2003 - 02.2008Read More
Server
Zelo
02.2003 - 08.2009Read More
Henderson High School
Associate Of General Studies
Read More
Executive Travel Institute
Travel Agent from Travel Management
Read More
Georgia State University
Associate Of Business Administration from Hospitality
Read More