Leanna McKern
Texas Roadhouse
Greeley,CO
14
years of professional experience
Dependable and hardworking professional with diverse experience in management, customer service, sales, banking, and agriculture. Experienced in leading teams, training employees, handling financial transactions, building customer relationships, and managing daily operations. Strong communicator and problem solver who adapts quickly, works well independently or with a team, and consistently demonstrates a strong work ethic.
Work History
Key Hourly Manager, Bartender, and Server
3 Years 5 Months- Progressed into a key hourly manager role while continuing to perform server and bartender duties
- Supervised and supported restaurant staff to ensure smooth daily operations and excellent guest experiences
- Helped resolve guest concerns professionally and worked to ensure customer satisfaction
- Provided excellent customer service while managing high volume sections and maintaining a positive and welcoming atmosphere
- Led team in maintaining high standards of food quality and service efficiency
- Oversaw daily operations, ensuring compliance with health and safety regulations, maintaining company standards, and employee accountability
- Trained and supported new employees on restaurant procedures, customer service expectations, menu knowledge, and daily operations
- Handled cash, credit card transactions, and financial responsibilities with accuracy and efficiency
Bank Teller
10 Months- Processed customer transactions accurately and efficiently, while following banking protocols
- Assisted customers with account inquiries and resolved routine issues effectively and professionally
- Educated clients on bank products and services, enhancing customer engagement and satisfaction
- Ensured compliance with regulatory requirements and protocol, minimizing risks in daily operations
- Maintained confidentiality and demonstrated strong attention to detail when handling sensitive financial information
- Provided professional and friendly customer service while assisting customers with every day banking needs
Seasonal Farm Hand
9 Years 5 Months- Prioritized tasks based on weather, seasonal demands, livestock needs, and farm operations
- Operated and maintained farm equipment and machinery for efficient crop production while following safety procedures
- Helped maintain fields, pastures, irrigation systems, and surrounding property
- Assisted in construction or repair of fences, barns, sheds, branding chutes, and other farming infrastructure
- Helped care for and manage livestock, including feeding, watering, moving, and monitoring
Sales & Management Intern
1 Year 5 Months- Developed knowledge of merchandise, promotions, inventory, and store procedures
- Gained hands-on experience in retail leadership and management
- Analyzed sales data to identify trends and improve inventory management
- Assisted customers with product selection, styling, and purchasing decisions while providing personalized service
- Worked towards sales goals and developed strategies to increase sales and customer engagement
- Collaborated with team members to create and maintain a visually appealing merchandise sales floor
- Supported training initiatives for new sales associates, enhancing team performance
Education
Associate of Science - Business Administration
Associate of Science - Business Administration
High School Diploma
Skills
Customer Service
High-Volume Service
Sales
Guest Relations
Cash Handling
Leadership & Team Management
Agricultural operations
Conflict Resolution
Time Management
Multitasking
Communication
Adaptability
Merchandising
Farm & Agricultural Knowledge
Timeline
Key Hourly Manager, Bartender, and Server
Texas Roadhouse
10.2022 - 03.2026Read More
Bank Teller
Wells Fargo
12.2021 - 10.2022Read More
Sales & Management Intern
Buckle
01.2019 - 06.2020Read More
Seasonal Farm Hand
LeBlanc Farms
05.2012 - 10.2021Read More
University of Northern Colorado
Associate of Science from Business Administration
Read More
Northeastern Junior College
Associate of Science from Business Administration
Read More
Caliche High School
High School Diploma
Read More