Joel Herrera
BreWingZ Restaurant and Bar
Pasadena,TX
1
Certification
16
years of professional experience
Dynamic hospitality professional with a proven track record at BreWingZ Restaurant and Bar, excelling in customer service and responsible alcohol service. Recognized for cultivating loyal clientele through engaging interactions and efficient multitasking, while training staff to enhance service quality. Committed to delivering exceptional experiences and optimizing operational efficiency.
Work History
Bartender, Server, Key Manager
11 Years 5 Months- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Mixed and served beverages following established recipes and customer preferences..
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained new bartenders on menu offerings, equipment use, and safety procedures.
- Cultivated loyal clientele through exceptional service and engaging conversations, fostering repeat business.
Event Coordinator
3 Months- Implemented innovative event themes, increasing attendee engagement and satisfaction levels.
- Coordinated logistics for events, ensuring seamless execution and adherence to client specifications.
- Developed event timelines and schedules, optimizing resource allocation and vendor coordination.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Cashier
3 Months- Processed customer transactions accurately and efficiently using POS system.
- Maintained organized cash register area, contributing to efficient transaction processing.
- Assisted customers with inquiries, enhancing their shopping experience through knowledgeable service.
- Balanced cash drawer at end of shifts, ensuring accuracy in daily financial reporting.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Shift Manager
4 Years 3 Months- Supervised daily operations to ensure compliance with safety and quality standards.
- Streamlined workflow processes during peak hours, improving service delivery.
- Managed inventory levels, minimizing waste through effective stock control.
- Resolved customer complaints promptly, resulting in increased customer loyalty..
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Associate of Arts - Business Administration
High School Diploma
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Outgoing personality
Responsible alcohol service
Payment processing
Menu memorization
Hospitality service expertise
Fast learner
Honest and dependable
Certification
• Food Handlers
• TABC
Timeline
Event Coordinator
Shafaii Broadway Events
05.2022 - 08.2022Read More
Cashier
Pam's Grocery
12.2015 - 03.2016Read More
Bartender, Server, Key Manager
BreWingZ Restaurant and Bar
11.2014 - 04.2026Read More
Shift Manager
McDonald's
06.2010 - 09.2014Read More
San Jacinto College
Associate of Arts from Business Administration
Read More
South Houston High School
High School Diploma
Read More