Krystal Acker
Littleton,CO
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
15
15
years of professional experience
Work History
Bartender/Server/Key Holder
Red Rocks Country Club
Morrison, CO
02.2025 - Current
- Supervised daily operations, ensuring compliance with club policies and customer service standards.
- Crafted and served a diverse range of cocktails, ensuring high-quality standards and customer satisfaction.
- Developed seasonal drink menus, incorporating local ingredients to enhance guest experience.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Fostered relationships with regular patrons, promoting loyalty through personalized service.
Bartender/Server
Lariat Lodge
Littleton, Colorado
02.2023 - 06.2025
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Utilized problem solving skills to resolve customer complaints in a courteous manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
Assistant General Manager
Shake Shack
Greenwood Village, CO
07.2018 - 11.2023
- Motivated, trained, and disciplined employees to maximize performance
- Resolved problems promptly to elevate customer approval
- Managed team schedule with eye for coverage needs and individual strengths
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Led and directed team members on effective methods, operations, and procedures
Restaurant Manager
Yard House
Burbank, CA
06.2011 - 08.2018
- Performed daily inspections of the facility to ensure cleanliness standards were met.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Cultivated positive relationships with customers through excellent hospitality services.
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback.
Education
High School Diploma -
Leland High School
CA06-2000
Skills
- Employee Training
- Strong multitasking
- Customer service
- Highly reliable
- Level 1 Cicerone
- TIPS certified
Timeline
Bartender/Server/Key Holder
Red Rocks Country Club
02.2025 - Current
Bartender/Server
Lariat Lodge
02.2023 - 06.2025
Assistant General Manager
Shake Shack
07.2018 - 11.2023
Restaurant Manager
Yard House
06.2011 - 08.2018
High School Diploma -
Leland High School