Ronald Parker
Sebastian,FL
Summary
Skilled in employee training and customer service, with extensive experience in managing kitchen operations and team dynamics. Successfully coordinated special events requiring complex menu planning and execution, while maintaining high standards of food safety and quality. Recognized for effective communication with both kitchen staff and customers to resolve issues promptly, ensuring satisfaction and adherence to service protocols. Committed to fostering a collaborative environment that promotes continuous improvement and operational efficiency.
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Enthusiastic professional with several years of success delivering quality dining experiences. Strong leader highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Server Trainer/Key Holder Supervisor
Olive Garden
Vero Beach, Florida
05.2021 - Current
- Facilitated group discussions about complex topics related to server systems.
- Identified opportunities for improving existing processes related to training operations.
- Encouraged team collaboration among participants throughout the course duration.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Created detailed instructional documentation for use in both classroom and online settings.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
- Mentored new instructors on proper delivery techniques for various types of training activities.
- Coached staff members on best practices for optimizing server performance levels.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Adhered to food safety standards when storing and preparing foods.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Managed portion control using correct utensils during preparation and plating.
Chef
ACTS Retirement-Life Community
Vero Beach, FL
04.2019 - 05.2021
- Prepared high-quality dishes according to established recipes.
- Checked quality of raw materials before use.
- Adjusted seasonings of dishes according to customers' tastes.
- Stored foods correctly using correct storage containers and labelling systems.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Planned menus, ordered supplies and managed kitchen staff.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Resolved customer complaints regarding food quality or service issues.
- Organized special events such as banquets or buffets requiring complex menus or decorations.
- Trained new chefs on proper cooking techniques and menu items.
- Collaborated with restaurant management to align kitchen operations with goals of establishment.
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
- Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Exercised portion control for items served, eliminating waste.
Warehouse Manager
Jerry Smith Flooring
Sebastian, Florida
11.2017 - 05.2020
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Drafted policies related to storage space utilization and distribution operations.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Directed warehouse staff in maintaining safety standards and operational efficiency.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Prepared inventory for shipment by attaching tags and labels.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Education
High School Diploma -
Vero Beach Highschool
Vero Beach, FL05-2010
Skills
- Employee training
- Customer service
- Team collaboration
- Mentoring staff
- Conflict resolution
- Time management
- Effective communication
- Menu planning
- Food safety
- High volume dining
- Point of sale (POS) system operations
- Table setting arrangements
- Safe food handling
- Kitchen communication
- Server etiquette
- Order accuracy
- Safe handling procedures
- Tableside service
- Effective time management
- Allergy awareness
- Training expertise
- Drawer counting
- Team building
- Bank deposits
- Relationship building
- Attention to detail
Timeline
Server Trainer/Key Holder Supervisor
Olive Garden
05.2021 - Current
Chef
ACTS Retirement-Life Community
04.2019 - 05.2021
Warehouse Manager
Jerry Smith Flooring
11.2017 - 05.2020
High School Diploma -
Vero Beach Highschool