Chris McMillan
Summary
Dedicated and reliable individual with extensive experience in hospitality management. Skilled in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender/Lead Key Holder
Pixel Palace Arcade and Bar
Round Rock, TX
08.2024 - Current
- Prepared and served drinks to customers at a busy arcade and bar.
- Supervised and trained staff during shifts, enhancing team performance and service quality.
- Trained new bartenders on standard operating procedures and customer service techniques.
- Processed payments and managed cash register accurately during peak hours, ensuring smooth transactions.
- Resolved customer inquiries and issues promptly, contributing to high satisfaction levels.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Assisted in creating standardized recipes for signature drinks and cocktails.
Delivery Driver
Shipt
Pflugerville, Texas
03.2020 - Current
- Drove positive customer experience by building relationships and providing solutions to customer needs.
- Picked up and delivered freight to customers, facilitating smooth transactions and timely service.
- Adhered to delivery schedules and deadlines.
- Enhanced customer experience by fostering relationships and addressing individual needs during deliveries.
- Coordinated with customers before delivery to confirm times and ensure seamless service.
- Utilized relevant map programs and GPS systems to navigate routes.
- Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record.
- Managed delivery pickups in-store using handheld device.
Lawn Care Technician
Pena Lawn Care
Round Rock, Texas
01.2023 - 08.2024
- Mowed and edged lawns with mowers and edgers.
- Executed lawn care tasks by following detailed instructions from supervisors and property owners, ensuring client satisfaction.
- Removed weeds and other debris from lawns and gardens.
- Spread fertilizer on ground to enhance growth.
- Trimmed and edged grass and shrubs, enhancing overall landscape aesthetics and contributing to property appeal.
- Maintained compliance with safety regulations while operating lawn care equipment, promoting a safe working environment.
- Cut away dead and excess branches from trees with shears and clippers.
- Utilized chain saws to safely cut down limbs.
- Trimmed and reshaped trees to achieve attractive shapes or remove low-hanging branches.
Route Driver
Farmhouse Deliveries
Austin, Texas
12.2022 - 03.2024
- Delivered products efficiently to customers across designated routes.
- Maintained accurate delivery and inventory records, ensuring timely updates for efficient route management.
- Addressed customer inquiries and concerns, fostering positive relationships and enhancing customer satisfaction.
- Utilized GPS devices on box trucks and sprinter vans with refer systems to optimize route navigation and delivery accuracy.
- Maintained accurate records of deliveries and inventory levels.
- Loaded and unloaded cargo using proper handling techniques and equipment.
- Completed day-to-day duties accurately and efficiently.
HOSPITALITY MANAGER
Sugar Daddys Bar
Round Rock, Texas
03.2019 - 10.2022
- Managed daily operations, including scheduling, ordering, and inventory control.
- Promoted and coordinated upcoming bar events, fundraisers and vendor opportunities.
- Built and maintained relationships with vendors and suppliers.
- Coordinated bar events, fundraisers, and vendor opportunities to enhance customer engagement and drive sales.
- Addressed customer complaints and managed intoxicated persons, escalating issues to law enforcement.
- Oversaw daily operations, including scheduling, ordering, and inventory control, ensuring seamless service delivery.
- Met safety and security standards by overseeing preventative maintenance and repairs.
- Monitored compliance with health and fire regulations to reduce risk.
- Ensured compliance with health and fire regulations, maintaining a safe environment for staff and customers.
Bar Manager
Third Base Sports Bar
Round Rock, Texas
05.2008 - 10.2018
- Maintained accurate records of inventory, budgets, and payroll to ensure operational efficiency.
- Developed and led a cohesive team, enhancing daily operations and service quality.
- Recruited, hired and trained new members of bar staff.
- Provided attentive and friendly service to customers while tending bar.
- Kept detailed and up-to-date records of inventory, budgets, and payroll.
Education
High School Diploma -
Stony Point
Round Rock, TxSkills
- Cocktail preparation
- Drink Preparation
- Beverage Knowledge
- Bar Inventory Management
- Inventory management
- POS Transactions
- Fast-paced Service
- Employee Training
- Customer Relations
- Critical Thinking
- Active Listening
- Communication skills
Certification
- TABC Certified
- Food Handlers Certified
Timeline
Bartender/Lead Key Holder
Pixel Palace Arcade and Bar
08.2024 - Current
Lawn Care Technician
Pena Lawn Care
01.2023 - 08.2024
Route Driver
Farmhouse Deliveries
12.2022 - 03.2024
Delivery Driver
Shipt
03.2020 - Current
HOSPITALITY MANAGER
Sugar Daddys Bar
03.2019 - 10.2022
Bar Manager
Third Base Sports Bar
05.2008 - 10.2018
High School Diploma -
Stony Point