Laci Robinson
Rock Hill,SC
Summary
Dynamic and engaging professional with extensive experience at Journeyman Tavern, Sonnys BBQ, and Once Upon A Child excelling in customer service and complex problem-solving. Proven track record in crafting innovative cocktail menus and training staff, enhancing patron satisfaction and loyalty. Highly reliable team player skilled in payment processing and maintaining efficient operations in high-volume environments.
Overview
6
6
years of professional experience
Work History
Bartender, Host, Server, Expo, Key Holder
Journeyman Tavern
12.2024 - 11.2025
- Crafted innovative cocktail menus to enhance customer experience and drive repeat business.
- Trained and mentored junior bartenders in drink preparation and customer service best practices.
- Maintained bar inventory, ensuring timely ordering of supplies and minimizing waste.
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere.
- Managed cash handling and financial transactions accurately during shifts.
- Collaborated with kitchen staff to synchronize food and beverage orders seamlessly.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Server, Host, Cashier
Sonnys Real Pit BBQ
01.2022 - 12.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes,
ingredients and preparation methods. - Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law and company policy.
- Handled money transactions accurately while following
Cashier, Shift Leader
Once Upon A Child Franchise
02.2020 - 01.2022
- Trained new cashiers on proper use of registers and store
policies. - Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
• Answered customer questions and provided store information. Scanned, priced and bagged customers purchases quickly to keep lines moving. - Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
High School Diploma -
Rock Hill High School
Rock Hill, SC01-2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Complex Problem-solving
- Payment processing
Timeline
Bartender, Host, Server, Expo, Key Holder
Journeyman Tavern
12.2024 - 11.2025
Server, Host, Cashier
Sonnys Real Pit BBQ
01.2022 - 12.2024
Cashier, Shift Leader
Once Upon A Child Franchise
02.2020 - 01.2022
High School Diploma -
Rock Hill High School