Mackenzie Cruz
Troy,NY
Summary
Dynamic and detail-oriented with a proven track record at Marcone Supply, enhancing packing accuracy and efficiency in a fast-paced environment. Skilled in teamwork and leveraging a positive attitude to excel in customer service roles, notably improving customer satisfaction at Nordstrom Rack and PF Chang's China Bistro. Adept at multitasking and eager to apply a strong blend of hard and soft skills to achieve excellence.
Overview
4
4
years of professional experience
Work History
Server Assistant & Takeout Specialist
Pf Changs China Bistro
07.2024 - Current
- Greets customers warmly to provide exceptional customer service.
- Buss tables between courses and load and unloaded trays to expedite food ordered in-house and to-go.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Appliance Parts Packer
Marcone Supply
03.2023 - 08.2023
- Proved successful working within tight deadlines and a fast-paced environment.
- Use Windows 10 to manually correct shipping addresses and print shipping labels
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
Floor Associate
Nordstrom Rack
10.2022 - 02.2023
- Greeted customers, helped locate and stock merchandise daily, and suggested suitable options if needed
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Addressing customer inquiries or concerns quickly and effectively.
Server Assistant
Olive Garden Restaurant
03.2021 - 08.2022
- Bussed tables
- filled ice, made the lemonade and iced tea [opening shift]
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- restocked wineglasses throughout shift
- help servers get tables drinks and run food if needed
- [worked here and City LIne Bar and Grill at the same time while attending highschool]
Education
High School Diploma -
Albany High School
Albany, NY06-2022
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
Timeline
Server Assistant & Takeout Specialist
Pf Changs China Bistro
07.2024 - Current
Appliance Parts Packer
Marcone Supply
03.2023 - 08.2023
Floor Associate
Nordstrom Rack
10.2022 - 02.2023
Server Assistant
Olive Garden Restaurant
03.2021 - 08.2022
High School Diploma -
Albany High School
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