Jessica Myers
Oklahoma City,OK
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Manager/Bartender
Fine Dining Restaurant
Oklahoma City , OK
2020.09 - 2022.08
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maximized performance by monitoring daily activities and mentoring team members.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server/Host/Expeditor
Eskimo Joe's
Stillwater , OK
2018.01 - 2020.05
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelors of Science - Communication Sciences and Disorders
Oklahoma State University
Stillwater, OK05.2020
Skills
- Warm and Friendly
- Team Player
- Customer Service and Rapport
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Food and Beverage Service
- Guest Relations Management
- Managing Operations and Efficiency
- Cool Under Pressure
- Time Management
- Active Listening and Communication
Certification
Licensed to serve liquor via ABLE commision
Timeline
Server/Manager/Bartender
Fine Dining Restaurant
2020.09 - 2022.08
Server/Host/Expeditor
Eskimo Joe's
2018.01 - 2020.05
Bachelors of Science - Communication Sciences and Disorders
Oklahoma State University
Licensed to serve liquor via ABLE commision
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