Joshua Rogers
Casselberry,FL
Summary
Successful professional candidate with expertise in employee recruitment, training, payroll management, and customer service. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to strict and demanding deadlines.
Overview
5
5
years of professional experience
Work History
Recruiter
Concentrix
03.2022 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Reviewed resumes, availability hours, expected compensation ranges, and education to assess the qualification of prospective candidates.
- Built strong relationships with external candidates to ensure an excellent hiring experience.
- Ensured candidates completed necessary offer documentation as well as background check upon hire.
- Operated and maintained applicant tracking and candidate management systems.
Senior Trainer
Concentrix
10.2020 - 03.2022
- Facilitated lesson plans for new hires using client-provided training materials.
- Identified strengths and weaknesses among individual learners to tailor lesson facilitation to individual learning styles.
- Provided personalized assistance to learners requiring specialized approach to training.
- Ensured all new hires passed assessments required for successful completion of training.
- Ensure minimal turn over within the first 90 days of a new hire's tenure.
- Collected learner progress data on a daily basis to be distributed to both the client and internal management.
Brand Representative
Telaffects
04.2018 - 05.2020
- Cold called merchants to ensure the acceptance of Discover Card via test transaction.
- Performed audits on field agents by confirming agent provided information with merchants the field agents were tasked with contacting.
- Manage time codes to ensure accurate client billing.
- Manage time spent across numerous campaigns in order to ensure each one reaches the monthly goal set forward by the client
Education
GED -
Seminole Community College
SanfordSkills
- Proficient in Microsoft Office Suites
- Screening Processes
- Tracking Spreadsheets
- Confidential Records Management
Timeline
Recruiter
Concentrix
03.2022 - Current
Senior Trainer
Concentrix
10.2020 - 03.2022
Brand Representative
Telaffects
04.2018 - 05.2020
GED -
Seminole Community College
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