Joshua Romero
Garfield,AR
Summary
Dedicated and results-driven professional with extensive experience in warehouse operations, customer service, and transportation coordination. Proven ability to manage complex logistical tasks, collaborate with suppliers and vendors, and analyze data to identify trends. Skilled in multitasking and effective communication, with fluency in both English and Spanish. Proficient in multiple Walmart systems, including NOVA and Retail Link, to optimize supply chain processes. Background in coaching and a passion for leveraging technology to drive business solutions. Currently pursuing a Bachelor’s Degree in Information Technology, with a goal of advancing my career by integrating technical expertise into supply chain and logistics management roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supplier Resolution Team Member
Walmart
07.2022 - Current
- Coordinate with suppliers to resolve issues and ensure timely delivery of goods
- Schedule and manage load assignments in collaboration with dispatchers and vendors
- Analyze data trends to optimize supply chain operations and enhance efficiency
- Assist with driver communication and problem resolution
- Collaborate with team members to achieve operational goals and improve processes
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to team success by completing jobs quickly and accurately.
- Collaborate with suppliers to ensure accurate scheduling and timely load pickups, ensuring compliance with Walmart’s transportation policies and processes.
- Serve as a liaison between suppliers, drivers, and local offices to bridge communication and resolve logistics issues effectively.
- Utilized systems such as NOVA, Retail Link, and Platform Science for research, data input, and tracking of shipments, ensuring efficient supply chain management.
- Investigate past shipments to ensure drivers were properly compensated, addressing and resolving any payment discrepancies.
- Manage assigned projects with suppliers to achieve targeted performance metrics on the Supplier Scorecard, focusing on improving Level of Service (LOS) and meeting percentage-based goals.
Shipping & Orderfilling Associate
Wal-Mart Distribution Center
11.2018 - 07.2022
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Drove forklifts, pallet jacks and other equipment to move materials.
Transportation Specialist
JB Hunt
01.2017 - 01.2018
- Managed transportation operations, including scheduling and coordinating shipments
- Collaborated with dispatchers, drivers, and customers to ensure timely deliveries
- Analyzed transportation data to improve efficiency and address potential issues
- Provided support for logistics planning and problem resolution
Cashier & Deli/Meat Associate
Sam's Club
01.2015 - 01.2018
- Provided exceptional customer service in a fast-paced environment
- Operated cash registers, processed transactions, and handled cash management
- Assisted in deli and meat department duties, including inventory management and product preparation
- Ensured compliance with health and safety regulations
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Manchester, NH06-2025
Bachelor’s Degree - Information Technology
Bellevue University
Bellevue, NE01.2023
Associate of Science - Science
Northwest Arkansas Community College
Bentonville, AR01.2017
Skills
- SQL
- HTML
- Web Services
- Effective communication
- Multitasking
- Problem-solving
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Positive Attitude
- Computer Skills
- FLUENT IN Spanish
- Time management abilities
- Microsoft Office
- Attention to Detail
- Adaptable and Reliable
Certification
- Forklift Operation Certification
- Baler Operation Certification
- Coaching License
Projects
Quarterly Challenges, Participated in team-based projects focused on addressing and improving business operations for quarterly challenges. Created presentations to showcase strategies and results achieved.
Additionalsections
Soccer Coaching, Rogers Heritage Alumni Soccer Scholarship, English, Spanish
Accomplishments
- Achieved Supplier LOS goal through effectively helping with suppliers optimize load scheduling, ensuring on-time pickups, and resolving issues promptly. Collaborated with cross-functional teams to monitor performance and implement corrective actions when needed, resulting in improved supplier compliance and overall service levels.
- Reduced load discrepancies by 15% by proactively investigating and resolving historical shipment issues, ensuring accurate payment for drivers.
- Improved communication efficiency between suppliers, drivers, and local offices, reducing response times and enhancing workflow coordination.
- Increased supplier scorecard ratings by consistently meeting or exceeding performance metrics through diligent project management and system data analysis using NOVA and Retail Link.
- Enhanced operational efficiency by identifying process gaps and recommending system improvements, leading to smoother logistics operations and more reliable deliveries.
Languages
Spanish
Native or Bilingual
Interests
- Playing Sports
- Volunteering with youth sports programs as a Coach
- Outdoor Recreation
- Running
- Participate in Soccer and Basketball, as recreational activities to maintain physical fitness
- Bible reading
- Family time
- Prayer life
- Gaming
- Husband & Father
- DIY home and auto projects
- Learning and growing in faith
Timeline
Supplier Resolution Team Member
Walmart
07.2022 - Current
Shipping & Orderfilling Associate
Wal-Mart Distribution Center
11.2018 - 07.2022
Transportation Specialist
JB Hunt
01.2017 - 01.2018
Cashier & Deli/Meat Associate
Sam's Club
01.2015 - 01.2018
Bachelor of Science - Information Technology
Southern New Hampshire University
Bachelor’s Degree - Information Technology
Bellevue University
Associate of Science - Science
Northwest Arkansas Community College