BRITTANY WILSON
Hartwell,GA
Summary
Versatile team member offering over 10 years of experience in customer satisfaction. Strives to excel in coffee service and meet customers' needs in a fast-paced environment with hard work and efficiency. Desires to engage with customers like family and brighten their day by understanding their needs. Dedicated to building long-term relationships by meeting standards through clear communication and professionalism.
Overview
11
11
years of professional experience
Work History
Personal Shopper
Walmart
11.2019 - Current
- Enforced company policies while providing guidance and support as needed, revealing sound multitasking and decision-making ability.
- Trained and mentored team members to increase productivity by 14% and enhance performance standards.
- Implemented best practices for customer service, improving overall satisfaction scores by 11%.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities and customer service.
- Ensured the safe and timely production of scheduled deliverables by effectively utilizing people, equipment, and material.
- Enhanced clients' online shopping experience by recommending reputable websites and verifying authenticity of luxury goods through clear communication.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with management to implement promotional strategies that increased customer engagement.
Military Police Officer
Georgia Army National Guard
09.2014 - 09.2020
- Maintained strict adherence to security protocols, ensuring the safety of personnel and equipment in a fast-paced environment.
- Organized and led team in daily operations while providing guidance and instruction as needed.
- Displayed excellent interpersonal skills while interacting with people from diverse backgrounds, revealing ability to build genuine and meaningful relationships based on respect, honor and integrity.
- Used de-escalation tactics to resolve conflicts and maintain order with responsibility, diligence, and accuracy.
- Informed citizens of community services and recommended options to facilitate longer-term problem resolution.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Documented and organized security information accurately and efficiently.
- Maintained 100% accountability of assigned equipment worth more than $16,000.
Waitress
Shoney's Restaurant
11.2015 - 11.2019
- Managed cash transactions of more than $100 accurately, ensuring proper change was provided to customers as needed.
- Maintained cleanliness and organization of dining area to meet health standards.
- Assisted in inventory management by tracking stock levels and placing orders.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Efficiently managed over 6 tables at a time while ensuring timely order delivery.
Education
Associate of Arts - General Studies
University of Massachusetts Global
Aliso Viejo, CA12-2025
High School Diploma -
Hart County High School
Hartwell, GA05-2015
Skills
- Cash handling (10 years of experience)
- Team player with leadership and interpersonal skills
- Exceptional customer service (10 years of experience) and relationship building skills
- Beverage and food preparation
- Punctual, reliable and flexible
- Verbal and written communication
- Retail and inventory management
- Time management and shift scheduling
- Detail-oriented and multi-tasking
- Clean and organizational
Timeline
Personal Shopper
Walmart
11.2019 - Current
Waitress
Shoney's Restaurant
11.2015 - 11.2019
Military Police Officer
Georgia Army National Guard
09.2014 - 09.2020
Associate of Arts - General Studies
University of Massachusetts Global
High School Diploma -
Hart County High School