Summary
Overview
Work History
Education
Skills
Timeline
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BRITTANY WILSON

BRITTANY WILSON

Hartwell,GA

Summary

Versatile team member offering over 10 years of experience in customer satisfaction. Strives to excel in coffee service and meet customers' needs in a fast-paced environment with hard work and efficiency. Desires to engage with customers like family and brighten their day by understanding their needs. Dedicated to building long-term relationships by meeting standards through clear communication and professionalism.

Overview

11
11
years of professional experience

Work History

Personal Shopper

Walmart
11.2019 - Current
  • Enforced company policies while providing guidance and support as needed, revealing sound multitasking and decision-making ability.
  • Trained and mentored team members to increase productivity by 14% and enhance performance standards.
  • Implemented best practices for customer service, improving overall satisfaction scores by 11%.
  • Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities and customer service.
  • Ensured the safe and timely production of scheduled deliverables by effectively utilizing people, equipment, and material.
  • Enhanced clients' online shopping experience by recommending reputable websites and verifying authenticity of luxury goods through clear communication.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Collaborated with management to implement promotional strategies that increased customer engagement.

Military Police Officer

Georgia Army National Guard
09.2014 - 09.2020
  • Maintained strict adherence to security protocols, ensuring the safety of personnel and equipment in a fast-paced environment.
  • Organized and led team in daily operations while providing guidance and instruction as needed.
  • Displayed excellent interpersonal skills while interacting with people from diverse backgrounds, revealing ability to build genuine and meaningful relationships based on respect, honor and integrity.
  • Used de-escalation tactics to resolve conflicts and maintain order with responsibility, diligence, and accuracy.
  • Informed citizens of community services and recommended options to facilitate longer-term problem resolution.
  • Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
  • Documented and organized security information accurately and efficiently.
  • Maintained 100% accountability of assigned equipment worth more than $16,000.

Waitress

Shoney's Restaurant
11.2015 - 11.2019
  • Managed cash transactions of more than $100 accurately, ensuring proper change was provided to customers as needed.
  • Maintained cleanliness and organization of dining area to meet health standards.
  • Assisted in inventory management by tracking stock levels and placing orders.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Efficiently managed over 6 tables at a time while ensuring timely order delivery.

Education

Associate of Arts - General Studies

University of Massachusetts Global
Aliso Viejo, CA
12-2025

High School Diploma -

Hart County High School
Hartwell, GA
05-2015

Skills

  • Cash handling (10 years of experience)
  • Team player with leadership and interpersonal skills
  • Exceptional customer service (10 years of experience) and relationship building skills
  • Beverage and food preparation
  • Punctual, reliable and flexible
  • Verbal and written communication
  • Retail and inventory management
  • Time management and shift scheduling
  • Detail-oriented and multi-tasking
  • Clean and organizational

Timeline

Personal Shopper

Walmart
11.2019 - Current

Waitress

Shoney's Restaurant
11.2015 - 11.2019

Military Police Officer

Georgia Army National Guard
09.2014 - 09.2020

Associate of Arts - General Studies

University of Massachusetts Global

High School Diploma -

Hart County High School