Kesha Trotter
Walmart Spark
Corona,USA
1
Certification
12
years of professional experience
Results-driven Office Manager experienced in managing daily office operations within fast-paced environments. Enhanced productivity and fostered positive work atmospheres through effective communication and organizational skills. Delivered personalized shopping experiences, consistently exceeding client expectations.
Work History
Personal Shopper
10 Months- Managed personalized shopping experiences to enhance customer satisfaction and loyalty.
- Developed expertise in navigating Walmart's online platform to efficiently fulfill customer orders.
- Led initiatives focused on optimizing delivery processes, ensuring timely and accurate order completion.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Office Manager
10 Years 1 Month- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Created customer sales orders, invoices, and requested statements in QuickBooks to streamline billing processes
- Entered all customer orders into production excel order file
- Managed incoming calls and email correspondence from customers and vendors.
- Managed accounts receivable and vendor payables to maintain financial accuracy and vendor relationships
- Entered all customer orders into production excel order file
- Created vendor payments in QuickBooks
- Created shipping labels and scheduled pickups for domestic and international shipments
- Acted as main liaison for customer and vendor communications
- Conducted quarterly ISO audits to verify compliance with ISO procedures and enhance operational quality
- Ensured cleanliness of office environment to promote productivity
- Managed business office functions as Business Office Manager to support team
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
Education
High school diploma - Gender Studies
Skills
Home health - Home health experience (3-5 years)
Freight (5 years)
Customer service (10+ years)
Order fulfillment
Organizational skills (10+ years)
Home & community care experience
Leadership (10+ years)
English (10+ years)
GPS (10+ years)
Phone etiquette (10+ years)
Document Management Systems (10+ years)
Office management (10+ years)
Personal Assistant Experience (10+ years)
Customer support - Customer support experience (6-10 years)
Work ethic
Integrity (10+ years)
QuickBooks (10+ years)
Passenger vehicle (5 years)
Freight shipment tracking (10+ years)
Management (10+ years)
Administrative tasks
Time management (10+ years)
Microsoft Outlook (1 year)
Attention to detail (10+ years)
Delivery driver experience
Document management
Accounts payable (10+ years)
Math
Order entry (10+ years)
Executive administrative support
Mobile devices
Courier
Shipping & receiving
Clear language communication (10+ years)
Computer literacy
Administrative Experience (10+ years)
Accounts Receivable (10+ years)
Multi-line phone systems (10+ years)
Handling customer inquiries
Home care
Caregiving
Microsoft Excel (1 year)
Cleaning
Dependability
Manufacturing
Computer skills
Cooking
Data entry
Communication skills
Clerical experience
ISO 9001 (5 years)
Front desk (10+ years)
Basic math
Accounts Payable (10+ years)
Meal preparation (10+ years)
Debits & credits
Supervising experience (10+ years)
Office Management (10+ years)
Microsoft Office (1 year)
Phone communication
Driving
Confidential information handling (10+ years)
Customer relations
Flexible schedule
Verifying order accuracy
Delivery procedures
Certification
- Driver's License
- Non-CDL Class C
- CDL
Timeline
Personal Shopper
Walmart Spark
10.2025 - CurrentRead More
Office Manager
Dacon Systems
08.2014 - 09.2024Read More
El Camino Real High School
High school diploma from Gender Studies
Read More