Angelica Juarez
Colton,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, and cultivating partnerships with different team members and different departments.
Overview
16
16
years of professional experience
Work History
Personal Shopper
Walmart
07.2025 - Current
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Contributed to team objectives in fast-paced environment.
IHSS Care Provider
IHSS
07.2024 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Assisted disabled clients to support independence and well-being.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
Bakery Associate
Vons Grocery Store
02.2022 - 04.2023
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
In-Store Shopper
Vons Grocery Store
02.2022 - 06.2022
- Maintained high satisfaction ratings by completing orders quickly and making good customer selections.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Processed Ordered through software/scan items into designated carts
- Demonstrated speed and accuracy in order item selection.
- Knowledge of Store Management System (WMS) and Microsoft Office Suite.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Tracked substitutions and informed customers of changes.
- Refunded customers if order had been cancelled
- Observed store's safety regulations while engaged in product fulfillment activities.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Scanned each item's barcode before item's removal from shelf.
- Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times for customers.
- Performed daily opening/closing procedures according to company guidelines for operational excellence.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
VAS/Finishing R
Wolverine Worldwide
07.2017 - 01.2022
- Utilize company computer to log on to Warehouse Management (WV)
- Utilize standard label placement
- Ensure proper scanning of carton/cases
- Follow special instructions on orders to ensure great customer service
- Mark/Label containers appropriately
- Audit cartons when needed
- Reprint labels/packing slips
- Pack, seal boxes
- Pre-ticket orders when needed
- Examine and inspect carton/cases to ensure packing specifications are met.
Stower
Amazon Fulfillment Center
10.2013 - 12.2016
- Organizing stocks and maintaining inventory
- Inspecting products for defects and damages
- Organize warehouse space
- Receive, unload and place incoming inventory items appropriately
- Abide by all company safety regulations
- Keep warehouse clean and organized daily
- 3 level cart with merchandise is pushed to a 'pick module'
- Scan product with a RF scanner and physically place it into a bar coded shelf location
- Lift up to 50 pounds.
Customer Service Representative
Catherine’s Clothing Store
09.2011 - 10.2012
- Welcome guest/Customer focus
- Answer phones/address concerns or answer questions
- Cashier
- Price checks
- Maintain clean facilities
- Processing and receiving
- Apparel recovery
- Assisted with Inventory/spreadsheets/timecards
- Stocking
- Managed store while owner was out.
Packer
Nutrilite
01.2011 - 08.2011
- Work on production lines packaging various products
- Counting product, sealing cartons, stacking and labeling boxes and items
- Lifting and carrying up to 50 pounds
- Follow and understand all GMPs, SOPs and safety procedures.
Sales Associates (Marshalls Internship)
California Family Life Center
10.2009 - 04.2010
- Welcome guest/Customer focus
- Answer phones/address concerns or answer questions
- Cashier when needed
- Maintain clean facilities
- Processing and receiving
- Apparel recovery
- Stocking.
Education
Associates Degree with Transferable credits -
Moreno Valley College
Moreno Valley, CA01.2013
Pre-employment Skills & Work Ethic with Basic Office Skills -
Empower Youth Center
Hemet, CA01.2010
High School Diploma -
San Jacinto High School
San Jacinto, CA01.2009
Skills
- Over 10 years experience
- Food Safety
- Sanitation Procedures
- Stock Rotation
- Food Safety Compliance
- Quality Control
- Stock replenishment
- Proficient in computer skills
- Strong communication skills-fluent in English and Spanish
- Motivated, passion for others success
- Organizational Skills- ability to adapt to any situation
- Strong interpersonal skills to deal with customers and co-worker
- Hard working, friendly, responsible, honest
- Customer Service
- Active Listening
- Customer Relations
- Problem Resolution
- Money handling abilities
- Microsoft Excel/Outlook
Timeline
Personal Shopper
Walmart
07.2025 - Current
IHSS Care Provider
IHSS
07.2024 - Current
Bakery Associate
Vons Grocery Store
02.2022 - 04.2023
In-Store Shopper
Vons Grocery Store
02.2022 - 06.2022
VAS/Finishing R
Wolverine Worldwide
07.2017 - 01.2022
Stower
Amazon Fulfillment Center
10.2013 - 12.2016
Customer Service Representative
Catherine’s Clothing Store
09.2011 - 10.2012
Packer
Nutrilite
01.2011 - 08.2011
Sales Associates (Marshalls Internship)
California Family Life Center
10.2009 - 04.2010
Pre-employment Skills & Work Ethic with Basic Office Skills -
Empower Youth Center
High School Diploma -
San Jacinto High School
Associates Degree with Transferable credits -
Moreno Valley College