Amada Hurtado
Colton,CA
Summary
Professional retail worker with proven track record in managing cashier operations and customer service. Adept at leading teams to ensure smooth and efficient transactions, while maintaining high level of customer satisfaction. Known for strong team collaboration, adaptability to changing needs, and reliability. Skilled in cash handling, training, and conflict resolution.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Dollar Tree
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Lead
Ross Dress for Less
11.2022 - 02.2023
- Led daily team meetings to discuss performance goals and address operational challenges.
- Implemented training sessions that improved employee knowledge on product lines and customer service techniques.
- Monitored team performance metrics to identify areas for improvement and development.
- Facilitated conflict resolution strategies to enhance team dynamics and productivity.
Front Cashier
Family Dollar
10.2018 - 11.2022
- Processed customer transactions efficiently at point of sale, ensuring accurate cash handling.
- Monitored inventory levels regularly, restocking items to maintain product availability.
- Resolved customer complaints by providing effective solutions and maintaining satisfaction.
- Collaborated with team members to create an inviting store atmosphere for customers.
Sales Associate
GMD
03.2008 - 11.2010
- Assisted customers in selecting products that fit their needs and preferences.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Upheld store standards by ensuring cleanliness and organization of merchandise displays.
- Collaborated with team members to achieve sales targets and improve store performance.
Education
High School Diploma -
Fontana High School
Fontana, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Task delegation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Dollar Tree
04.2023 - Current
Team Lead
Ross Dress for Less
11.2022 - 02.2023
Front Cashier
Family Dollar
10.2018 - 11.2022
Sales Associate
GMD
03.2008 - 11.2010
High School Diploma -
Fontana High School