- Offering time and support to shelters for the homeless, women, and animals
- Community Cleanup
- Volunteer Work
- Homelessness Outreach
- Participating in fundraising events to support local charities, schools, or community projects
KIM SIMMONS
Arabi,LA
Summary
Dynamic and results-driven professional with a strong background in customer service at Walmart. Demonstrated empathy and effective time management while resolving customer issues and enhancing satisfaction. Proven ability to adapt in fast-paced environments, ensuring compliance and fostering positive relationships in healthcare settings. Committed to continuous improvement and team collaboration.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Walmart
12.2023 - 01.2025
- Assisted call-in customers with questions and orders.
- Managed over 50 customer calls per day.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Ward Clerk
Good Samaritan Nursing Home
05.2016 - 07.2019
- Supported office staff and operational requirements with administrative tasks.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
- Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
Patient Registration Specialist
Rebsamen Medical Center
10.2010 - 09.2015
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
Education
GED -
NEW ORLEANS JOB CORPS
New Orleans, LA05-2000
Skills
- Empathy and patience
- Customer service
- Time management
- Adaptability and flexibility
Interests
Timeline
Customer Care Representative
Walmart
12.2023 - 01.2025
Ward Clerk
Good Samaritan Nursing Home
05.2016 - 07.2019
Patient Registration Specialist
Rebsamen Medical Center
10.2010 - 09.2015
GED -
NEW ORLEANS JOB CORPS