Joshua Ross
West Branch ,MI
Summary
Proven expertise in funeral service coordination and compassionate communication, demonstrated at Steuernol & McLaren Funeral. Skilled in body preparation and transportation coordination, ensuring dignified care and efficient service. Achieved increased customer satisfaction through empathetic guest interactions and meticulous memorial service setup. Possesses a valid Michigan driver's license and a track record of enhancing client experiences during sensitive times.
Overview
13
13
years of professional experience
Work History
Funeral Director's Assistant
Steuernol & McLaren Funeral
10.2016 - Current
- Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
- Loaded and operated hearses to transport caskets cautiously.
- Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
- Positioned corpses in caskets and arranged according to client wishes with exceptional and constant communication.
- Cosmetically enhanced deceased with care and according to specific family requests.
- Supported cremator with operation of equipment and packaging of cremated remains.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Closed and secured caskets and led funeral procession to churches and burial sites.
- Greeted funeral guests and coordinated seating.
- Supported funeral director with all facets of funeral service coordination.
- Carried flowers to hearses or limousines for transportation to places of interment.
- Provided administrative support to funeral home staff.
- Transported deceased to funeral home.
- Embalmed, dressed and cosmeticized deceased persons.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
Delivery Driver
G's Pizzeria & Deli
11.2011 - 07.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Associate of Applied Science - General Studies
Kirtland Community College
Roscommon, MI05.2022
Skills
- Organizational abilities
- Transportation Coordination
- Funeral planning
- Compassionate communication
- Memorial service setup
- Valid Michigan driver's license
- Body preparation
- Empathetic
- Guest Interaction
- Funeral service coordination
Timeline
Funeral Director's Assistant
Steuernol & McLaren Funeral
10.2016 - Current
Delivery Driver
G's Pizzeria & Deli
11.2011 - 07.2022
Associate of Applied Science - General Studies
Kirtland Community College