Joshua Roundtree
Largo,FL
Summary
Dynamic Lead D.A.S Technician at Source 1 Solutions, recognized for enhancing customer satisfaction through expert troubleshooting and innovative solutions. Proven ability to streamline processes and train teams effectively, leveraging strong attention to detail and mechanical knowledge to minimize system downtimes and optimize performance. Committed to continuous improvement and safety compliance.
Overview
3
3
years of professional experience
Work History
Lead D.A.S Technician
Source 1 Solutions
Clearwater, FL
02.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
Education
Business Management
University of South Florida
Tampa, FL05.2011
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation and reporting
- Equipment maintenance
- Work Planning and Prioritization
- Customer interaction
- System troubleshooting
- Heavy lifting
- Deadline oriented
- OSHA compliance
- Team Training
- Relationship building
- Performance improvement
- Issue resolution
- Blueprint reading
- Customer rapport
- Issue analysis
- System diagnostics
- System installation
- Complex Repairs
- Project management
- System Tests
- Innovation skills
- Commercial construction experience
Affiliations
Prince Hall Free Mason
Improved Benevolent Protective Order Of Elks
Timeline
Lead D.A.S Technician
Source 1 Solutions
02.2022 - Current
Business Management
University of South Florida