Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Websites
Timeline
Generic

Joshua Rowland

Houston,TX

Summary

Reliable Service with substantial experience in providing exceptional customer service, maintaining equipment and ensuring smooth operations. Strong skills include problem-solving, communication and organization. Demonstrated success in identifying issues promptly and providing effective solutions to ensure optimal functionality. Committed to maintaining high standards of workmanship and efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Plumbing Service Technician

Energized for STEM Academy,Inc
Houston, TX, Tx
01.2024 - Current
  • Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
  • Installed, repaired and maintained water, gas and sewer systems.
  • Mastered and adhered to plumbing codes, installation requirements and governmental regulations.
  • Performed routine maintenance of plumbing systems in residential and commercial buildings.
  • Documented cost of plumbing repairs and kept precise records of time and material.
  • Continued plumbing education and kept abreast of industry updates and improvements to best serve client needs.

Triple 7 Services

J.Rowland
Houston, TX
01.2024 - Current
  • Negotiated contracts with vendors and service providers, securing favorable terms.
  • Addressed customer concerns with suitable solutions.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Implemented successful business strategies to increase revenue and target new markets.

Operations Manager

Beacon plumbing Sewer & Drains
Houston, TX
02.2016 - 03.2021
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided technical guidance to plumbing staff members regarding installation techniques, troubleshooting methods.
  • Implemented quality control measures to uphold company standards.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored daily workflow within the plumbing department to ensure tasks are being completed according to schedule.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed and implemented departmental policies and procedures.
  • Produced thorough, accurate and timely reports of project activities.
  • Adhered strictly to company policies related to health and safety standards at all times.
  • Resolved customer complaints in a timely manner.
  • Resolved conflicts between customers or employees in a timely manner while maintaining professional relationships.
  • Scheduled regular maintenance inspections on equipment to ensure proper functioning of all systems.
  • Maintained accurate records of inventory levels, materials used, maintenance activities, and customer orders and requests.
  • Developed strategies to increase sales and customer satisfaction.
  • Coordinated with vendors for supply procurement as needed.
  • Created and managed budgets for travel, training, and team-building activities.
  • Assigned work and monitored performance of project personnel.
  • Analyzed customer feedback data in order to identify potential areas for improvement in terms of service delivery.
  • Created reports summarizing project progress and any changes made along the way.
  • Monitored employee productivity and provided feedback for improvement.
  • Performed financial duties such as budgeting, cost control analysis, invoice processing.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Identified opportunities for cost savings through improved operational efficiencies.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Managed and supervised all plumbing department personnel, ensuring the highest quality of service.

Education

High School Diploma -

Clark High School
San Antonio, TX
01-2008

Skills

  • Safety compliance
  • Billing inquiry resolution
  • Workflow management
  • Customer satisfaction measurement
  • Data entry
  • Performance metrics analysis
  • Follow-up procedures
  • Dispute mediation
  • Conflict resolution
  • Relationship management
  • Documentation and reporting
  • Product knowledge
  • Response time optimization
  • Complaint handling
  • Customer service
  • Task prioritization
  • Goal-oriented mindset
  • Escalation management
  • Call center experience
  • Cross-selling strategies
  • Service recovery
  • Client relationship building
  • Technical support

Certification

  • Master Plumbing Lic. 42130

Affiliations

  • My family and I are big into fundraising for children and adults with autism as this is close to my hart as my oldest is apart of this great community.
  • God Family and Country is what we try to live by every day. (no one left behind)
  • We injoy drift racing as well as going to the zoo
  • Family time is important.

Timeline

Plumbing Service Technician

Energized for STEM Academy,Inc
01.2024 - Current

Triple 7 Services

J.Rowland
01.2024 - Current

Operations Manager

Beacon plumbing Sewer & Drains
02.2016 - 03.2021

High School Diploma -

Clark High School

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