Joshua Royals
Greenville
Summary
Dynamic and goal-oriented Sales Associate with a proven track record at Walmart, excelling in upselling and customer relationship building. Recognized for exceptional customer service and effective teamwork, consistently enhancing sales revenue and fostering loyalty. Skilled in time management and problem-solving, ensuring operational efficiency and customer satisfaction. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Walmart
Moyock, NC
05.2025 - Current
- Engaged in upselling techniques to promote daily specials, contributing to increased sales revenue.
- Trained new employees on operational procedures and customer service protocols for consistency in service delivery.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Food Service Worker
Jersey Mike's Subs
Moyock, NC
03.2022 - 08.2024
- Monitored inventory levels, reporting shortages to ensure timely restocking of supplies.
- Implemented best practices for food safety, reducing waste and improving overall kitchen operations.
- Contributed to team morale by fostering a positive work environment through effective communication.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
Sales Associate
Jersey Mike's Subs
Moyock, NC
03.2021 - 03.2023
- Assisted customers with menu selections and provided exceptional service to enhance dining experience.
- Processed transactions efficiently using point-of-sale system, ensuring accurate handling of cash and credit payments.
- Maintained cleanliness and organization of dining area and food preparation stations to comply with health standards.
- Collaborated with team members to streamline operations during peak hours, improving customer wait times.
- Received and restocked inventory, ensuring product availability and freshness for customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Food Service Worker
Burger King
Moyock, NC
04.2021 - 08.2021
- Operated kitchen equipment efficiently to prepare food items according to quality standards.
- Maintained cleanliness and organization of workstations to uphold health and safety regulations.
- Assisted in training new staff on food preparation techniques and customer service protocols.
- Delivered exceptional service by accurately processing orders and addressing customer inquiries.
- Collaborated with team members to improve workflow efficiency during peak service hours.
Education
Bachelor of Science - Criminal Justice
East Carolina University
Greenville, North Carolina, NC05-2027
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
Certification
- CPR Certified
- EMR Certified
Timeline
Sales Associate
Walmart
05.2025 - Current
Food Service Worker
Jersey Mike's Subs
03.2022 - 08.2024
Food Service Worker
Burger King
04.2021 - 08.2021
Sales Associate
Jersey Mike's Subs
03.2021 - 03.2023
Bachelor of Science - Criminal Justice
East Carolina University