Joshua Sackey
Minneola,FL
Summary
Dynamic and customer-focused Teller with a strong work ethic at Insight Credit Union, recognized for enhancing customer satisfaction through exceptional service and efficient transaction processing. Proven expertise in cash handling and relationship building, consistently reducing wait times and fostering loyalty while maintaining compliance with banking regulations.
Overview
2
2
years of professional experience
Work History
Teller
Insight Credit Union
05.2025 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Maintained accurate records of customer transactions in line with bank procedures.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
Teller
Insight Credit Union
06.2024 - 08.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Trainee
Insight Credit Union
09.2023 - 05.2024
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Education
No Degree - Banking And Finance
Lake Sumter-UCF
Clermont, FL04-2028
High School Diploma -
Lake Minneola High School
Minneola, FL05-2024
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Transaction processing accuracy
- Cash handling expertise
- Cash counting
- Relationship building and management
- Cash drawer balancing
- Goal-oriented focus
- Patience and empathy
- Cash handling
- Banking
- Compliance, banking laws, and regulations
- Financial record keeping
- Listening and comprehension
- Customer relationship building
- Conflict resolution techniques
- Confidentiality and discretion
- Drawer balancing
- Account updating
- Loans
- Currency and coin counter
- Safe and vault operation
- Excellent communication skills
- Strong sense of banking ethics
- Customer service
- Team cooperation
- Night and safe deposit procedures
Timeline
Teller
Insight Credit Union
05.2025 - Current
Teller
Insight Credit Union
06.2024 - 08.2024
Trainee
Insight Credit Union
09.2023 - 05.2024
No Degree - Banking And Finance
Lake Sumter-UCF
High School Diploma -
Lake Minneola High School
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