Joshua Sain
Tullahoma,TN
Summary
Accomplished Assistant Manager with 13 years of managerial experience consistently rising through ranks. Dedicated to complete knowledge of company products for optimized customer service. Excelled in driving sales growth through fostering authentic customer relations.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Bath & Body Works
Murfreesboro, TN
09.2018 - Current
- Balanced day-to-day operations to meet performance and service expectations, along with maintaining a neat and clean environment for our customers.
- Developed strong working relationships with staff, and peers fostering a positive work environment.
- Monitored cash intake and deposit records.
- Provided exceptional customer service to the public always putting the customer first.
- Executed floorset, and oversaw brand standards per my division of responsibility.
Restaurant Manager
Bites of Europe
Manchester, TN
06.2017 - 06.2018
- Managed day to day operations which included supervising all staff from the kitchen, and bakery, to the wait staff.
- Interviewed, and oversaw training for all staff.
- Reconciled tills daily for accurate record keeping.
- Implemented new and exciting ventures for the restaurant to gain exposure including, adds on local radio, partnering with the chamber of commerce, adding trivia, karaoke, and bingo nights weekly.
Associate
Cubic
Tullahoma, TN
06.2016 - 06.2017
- Worked building machinery for transit vehicles.
- Worked with efficiency to hit daily target goals for our department.
- Me and my specific team were responsible for the building of consoles and for streamlining processes for smoother day to day operations.
Keyholder Manager
Krystals Restaurant
Manchester, TN
06.2014 - 01.2017
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and balancing tills nightly.
- Maintained a visually appealing store environment.
- Put out weekly schedule per my division of responsibility
- Helped interview and staff
Assistant Manager
KFC
Manchester, TN
07.2007 - 12.2013
- Oversaw daily cash intake and deposit records along with nightly till balancing.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, and address discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain staffing target.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled weekly to ensure proper coverage during peak hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Temple Baptist Christian School
Manchester, TN2009
Skills
- Building authentic customer relations
- Recruiting and interviewing
- Staff Training and Development
- Employee Scheduling
- Strategic Planning
- Sales Growth
Timeline
Assistant Manager
Bath & Body Works
09.2018 - Current
Restaurant Manager
Bites of Europe
06.2017 - 06.2018
Associate
Cubic
06.2016 - 06.2017
Keyholder Manager
Krystals Restaurant
06.2014 - 01.2017
Assistant Manager
KFC
07.2007 - 12.2013
Temple Baptist Christian School