JOSHUA SALDANA
Jurupa Valley
Summary
Organized hospitality professional with track record in creating and executing comprehensive training programs for baristas. Known for enhancing team performance and customer service quality through effective training techniques. Focuses on fostering collaborative team environment and ensuring adaptability to changing operational needs. Expertise in coffee preparation, customer relations, and staff development.
Overview
7
7
years of professional experience
Work History
Barista Trainer
Marriot Hotel
04.2025 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
Barista
Starbucks at California Adventure
11.2022 - 02.2025
- Actively seeks to recognize, include, appreciate, support and delight guests
- Delivers an exceptional guest experience, connecting with guests to deliver quality handcrafted beverages and food during all hours of operations
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines for all products
- Contributes to positive team environment
- Maintains clean and organized workspace
Customer Service Associate
Press Friends
01.2022 - 11.2022
- Responsible for ensuring successful delivery of print product to high profile clients
- Managed order fulfillment and customer service for print services
- Assisted clients at print shop location with order pick ups and quality assurance
- Maintained cleanliness and organization of print shop
Customer Service Associate
Motorvation
07.2018 - 07.2022
- Responsible for client correspondence over email and in-person to ensure customer satisfaction
- Responded to queries for new business and automotive services
- Manned front desk in client facing role to accommodate customer requests on-site
Barista
Starbucks
09.2019 - 06.2021
- Delivered exceptional guest experience, connecting with guests to deliver quality handcrafted beverages and food during all hours of operations
- Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Followed health, safety and sanitation guidelines for all products
- Contributed to positive team environment
- Maintained clean and organized workspace
Education
Bachelor of Science - Communications
Arizona State University
01.2022
Skills
- Google Suite
- Photoshop
- Illustrator
- Premiere Pro
- Cleanliness standards
- POS system operation
- Customer Service
- Communication
Timeline
Barista Trainer
Marriot Hotel
04.2025 - Current
Barista
Starbucks at California Adventure
11.2022 - 02.2025
Customer Service Associate
Press Friends
01.2022 - 11.2022
Barista
Starbucks
09.2019 - 06.2021
Customer Service Associate
Motorvation
07.2018 - 07.2022
Bachelor of Science - Communications
Arizona State University
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