Joshua Sanders
Ellenwood
Summary
Electronics Engineering Technology graduate with expertise in network support and infrastructure. Successfully managed over 150 service tickets and improved operational efficiency by reducing downtime by 15%. Strong commitment to customer service, ensuring adherence to policies and data privacy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Nordstrom
Dunwoody
06.2021 - 05.2025
- Took initiative to lead inventory replenishment efforts, maintaining stock levels for over 6 product categories and supporting inventory management under operational demands.
- Maintained fitting rooms to merchandising standards, supporting a positive experience and comfort for up to 30+ customers per shift.
- Proactively restocked and merchandised sales floor merchandise, contributing to a 12% increase in product visibility or sales growth through effective merchandising and store layout optimization.
- Assisted with and suggested store layout improvements that enhanced customer flow, leading to reduced wait times and improved sales floor operations by 12%.
- Assisted customers with their inquiries and requests and ensured they received the best customer service with a pleasant experience, providing clear and accurate directions as needed.
Network Support Technician (NSS Run) Intern
Emory University
Atlanta
06.2024 - 08.2024
- Installed and maintained physical network infrastructure supporting 7+ devices or users across campus or facilities, improving reliability and reducing downtime by 15%.
- Managed wiring, installation, and organization of network components during multiple on-site projects, ensuring efficient operations and improved component organization.
- Independently performed over 120 network support tasks, demonstrating sound judgment and self initiative while exhibiting safety conscious behaviors in a time-sensitive environment.
- Resolved approximately 150 service tickets, enhancing internal customer service and reducing resolution time through effective troubleshooting and clear communication.
- Collaborated with customers and lead tech to gather requirements and develop implementation plans, facilitating solution delivery under immediate leadership guidance.
- Resolved customers issues and problems that required unique solutions, applying troubleshooting and problem solving.
- Researched information via internet, intranet, and company's established policies and procedures, and adhered to company's established procedures.
- Ensured the security and confidentiality of customers' private information through compliance with privacy policies.
Screen Printing Technician
Smarttees
Lithonia
05.2024 - 06.2024
- Operated screen printing machines, achieving high-quality designs on apparel.
- Set up screens and inks according to design specifications for production runs.
- Monitored printing processes, ensuring consistent quality and color accuracy throughout production.
- Inspected finished products for defects and ensured compliance with quality standards.
- Trained new employees on screen printing equipment and processes, enhancing team capability and safety.
- Assisted in training new operators on safe machine operation and printing techniques.
- Performed preventative maintenance on the machinery regularly.
Designating Selling Associate
Nordstrom
Dunwoody
05.2023 - 05.2023
- Assisted customers in selecting merchandise and provided personalized shopping experiences.
- Developed product knowledge to effectively communicate features and benefits to customers.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on customer service standards and operational procedures.
- Managed inventory levels and organized stock to ensure product availability.
- Participated in promotional events to drive sales and engage with customers.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Education
Bachelor of Science - Electronics Engineering Technology
Savannah State University
Savannah, GA12-2023
Skills
- Network Support
- Network Infrastructure
- Wiring & Installation
- Network Component Organization
- Ticket Resolution
- Requirements Gathering
- Troubleshooting
- Problem Solving
- Research
- Policy & Procedure Adherence
- Data Privacy
- Inventory Management
- Merchandising
- Sales Floor Operations
- Store Layout Optimization
- Electronic Circuit Assembly
- Circuit Testing
- Laboratory Maintenance
- Logic Gates & Sensors
- Microcontrollers
- Simulation Software
- Circuit Design
- Power Consumption Optimization
- AI-testing Automation
- Communication
- Customer Service
- Project Leadership
- Safety Conscious Behaviors
- Time-Sensitive Environment
- Operational Demands
- Immediate Leadership Guidance
- Clear Directions
- Accurate Directions
- Comfort
- Customer relationship management
- Inventory management
Certification
- Operating Systems: Becoming a Power User, Google, 2023
- Technical Support Fundamentals, Google, 2023
- The Bits and Bytes of Computer Networking, Google, 2023
Civic Engagement
Hosea Feed the Hungry, Missions Team Member, Atlanta, GA, 07/01/18, 04/30/22, 4-5, 300
Current Professional Development
Heavily focusing on all research on new technological findings to see what direction is being the new era of electronics. Exposing myself to all different AI software and/or incorporated websites to see how this either help or hurt electronics for sustainable infrastructure.
Coursework
- Technical Foundation Electronics
- Engineering Economy
- Electric Circuit
- Physics
- Calculus I & II
- Digital System I & II
- Machine Learning Algorithms
- Data Analysis for Sustainability
- Electrical Machinery
- Fiber Optics
- Microcontrollers
- PLC
Timeline
Network Support Technician (NSS Run) Intern
Emory University
06.2024 - 08.2024
Screen Printing Technician
Smarttees
05.2024 - 06.2024
Designating Selling Associate
Nordstrom
05.2023 - 05.2023
Sales Associate
Nordstrom
06.2021 - 05.2025
Bachelor of Science - Electronics Engineering Technology
Savannah State University