Joshua Santa Cruz
Memphis,TN
Summary
Authorized to work in the US for any employer Well-versed in keeping an orderly and clean shop for maximum efficiency. Skilled in testing, diagnosing and fixing issues with diesel equipment and vehicles. Excellent communication, organizational and prioritization skills. Knowledgeable automotive professional specializing in diesel vehicles. Background overhauling engines, troubleshooting system problems and replacing components. Proven strengths in time management, customer relations and problem-solving. Seasoned Diesel Mechanic offering expertise in engines, brakes and other vehicle systems. Effective team player with understanding of customer service standards and documentation requirements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
QA/QC Manager
Bureau Veritas
01.2026 - Current
- Led quality assurance initiatives to enhance compliance with industry standards and regulations.
- Developed and implemented quality control procedures, streamlining inspection processes for improved efficiency.
- Conducted root cause analysis for non-conformities, driving corrective actions to prevent recurrence.
- Mentored QA team members, fostering a culture of continuous improvement and operational excellence.
- Facilitated training programs on quality management systems, boosting team competency and performance levels.
- Implemented risk management strategies to proactively address potential product quality concerns.
- Provided technical expertise during root cause investigations, enabling swift resolution of quality issues.
- Oversaw equipment calibration program, guaranteeing accurate measurements throughout testing processes.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Recorded, analyzed, and distributed statistical information.
Critical Facilities Engineer
5C Data Centers
Memphis, TN
02.2025 - 01.2026
- Led facility maintenance initiatives to enhance operational efficiency and reduce downtime.
- Implemented energy management strategies, resulting in lower operational costs for data center facilities.
- Developed and optimized preventive maintenance schedules, ensuring reliability of critical infrastructure systems.
- Collaborated with cross-functional teams to improve facility layouts and workflows, enhancing service delivery.
- Enhanced workplace safety with thorough hazard assessments and implementation of corrective measures.
- Monitored data center operations to ensure optimal performance and system reliability.
- Conducted routine inspections of equipment and infrastructure for proactive maintenance and issue identification.
- Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.
- Dressed and labeled cables for easy identification and traceability.
Field Service Technician
Taylor Sudden Service
West Memphis, AR
01.2024 - 02.2025
- Diagnosed and repaired equipment malfunctions to ensure optimal performance and client satisfaction.
- Conducted routine maintenance checks on machinery, enhancing reliability and minimizing downtime.
- Collaborated with clients to understand service needs, providing tailored solutions for operational efficiency.
- Trained junior technicians on safety protocols and effective troubleshooting techniques, promoting knowledge sharing.
- Led cross-functional teams in executing complex service projects, ensuring alignment with client expectations and standards.
- Diagnosed and repaired generator malfunctions to ensure operational efficiency.
- Conducted routine maintenance checks to prolong equipment lifespan and reliability.
- Troubleshot problems with engines and breakers.
- Increased generator efficiency by performing regular maintenance, inspections, and repairs.
- Developed preventative maintenance schedules tailored to each client''s specific needs, prolonging the life of their equipment while minimizing disruptions from unexpected breakdowns.
Field Service Engineer
Siemens Energy
Orlando, FL
03.2023 - 12.2023
- Diagnosed and resolved technical issues in electrical and mechanical systems.
- Conducted preventative maintenance on power generation equipment to ensure optimal performance.
- Collaborated with cross-functional teams to implement system upgrades and enhancements.
- Provided on-site training for junior engineers, fostering skill development and knowledge sharing.
- Developed detailed service reports documenting repairs, maintenance tasks, and customer interactions.
- Streamlined troubleshooting processes, reducing downtime during service calls by implementing best practices.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Achieved significant improvements in service response times, coordinating closely with cross-functional teams to address client needs swiftly.
Diesel Technician
CK Power
Mansfield, TX
09.2022 - 03.2023
- Troubleshoot and repair of OEM equipment such as Kubota, Koehler, Volvo, Isuzu
- Generator/Equipment Diesel Tech
- Inspect diesel/ spark ignited equipment and stand by generators for periodic maintenance
- Perform annual maintenance on stand by generators
- Perform and record load banks for stand by and prime power generators
- Perform initial electronic diagnostic on TierIV Diesel engines
- Perform DPF regeneration
- Trailer repair
- Troubleshoot and repair of TierIV diesel engines
- Diesel engine teardown and rebuild
- Component replacement and refurbishment
- Removed components and completed repairs or installed new replacements.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Troubleshot systems, traced problems and diagnosed root causes.
- Replaced parts such as belts, hoses and motors on different systems.
- Inspected vehicles for repair and maintenance needs.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed engines to inform preventive maintenance work.
- Completed warranty services and submitted required paperwork.
- Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
- Diagnosed mechanical problems for repair or replacement.
- Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Assessed equipment for damage, wear, battery life and fluid levels.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Adjusted machinery and notified supervisors of malfunctions.
- Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
- Conducted full operational compliance inspections before releasing vehicles for use.
Diesel Mechanic
U.S. Navy
09.2017 - 09.2022
- Day to day tasks consist of preventative and corrective maintenance on heavy duty vehicles.
- Performed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Troubleshot and diagnosed problems with brakes, steering and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Ordered parts necessary for vehicle repairs and new installations.
- Disassembled and repaired diesel engines in automobiles, trucks, buses and construction vehicles.
- Inspected vehicle systems to assess function and uncover defects.
- Installed new systems and components in vehicles.
- Documented findings and actions taken.
- Diagnosed mechanical problems for repair or replacement.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
- Assessed equipment for damage, wear, battery life and fluid levels.
- Adjusted machinery and notified supervisors of malfunctions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Mansfield Lake Ridge High School
Mansfield, TX06.2017
Skills
- Diesel engine repair
- Mechanic experience
- Equipment repair
- Transmissions
- Hydraulics
- Automotive Diagnostics
- Automotive Repair
- Vehicle Maintenance
- Oil Change
- Service Technician Experience
- Air Brake
- Auto body repair
- Brake Repair
- Tire Service
- Mechanical Knowledge
- Alignment
- Suspension
- Tractor-Trailer
- Forklift
- Excavator
- Industrial equipment
- Caterpillar
- Drivability Testing
- Fluid Adjustments
- Diagnostic Skills
- Engine Removal
- Workplace Safety
- Preventive Maintenance
- Warranty Repairs Understanding
- Maintenance and Repair
- Inspection Procedures
- Cummins Insite
- Overhauling Engines
- Performing Repairs
- Brakes and Tires
- Diesel Generators
- Equipment Inspection
- Parts Documentation
- Diagnosis and Troubleshooting
- Vehicle Repairs
- Retrofitting
Additional Information
OSHA 30
NFPA 70E
Secret Clearance
Timeline
QA/QC Manager
Bureau Veritas
01.2026 - Current
Critical Facilities Engineer
5C Data Centers
02.2025 - 01.2026
Field Service Technician
Taylor Sudden Service
01.2024 - 02.2025
Field Service Engineer
Siemens Energy
03.2023 - 12.2023
Diesel Technician
CK Power
09.2022 - 03.2023
Diesel Mechanic
U.S. Navy
09.2017 - 09.2022
High School Diploma -
Mansfield Lake Ridge High School