Joshua Santamaria
Orlando,Florida
Summary
- Avelo Airlines: Played a key role in the successful launch of three stations, providing hands-on training and operational support.
- Amazon: Contributed to the launch of two delivery stations and supported the rollout of a restaurant delivery app through targeted training initiatives and process implementation
Overview
15
15
years of professional experience
Work History
Ground Operations/Customer Service Supervisor
Avelo Airlines
Orlando, FL
03.2023 - Current
- Lead and execute key responsibilities in Customer Service and Ramp Operations to ensure the safe and on-time departure of Avelo flights
- Coordinate aircraft servicing to minimize turnaround times and enhance service standards
- Oversee and enforce safety protocols while operating ground equipment to maintain compliance and operational safety
- Address operational challenges promptly to improve on-time performance
- Enhance cross-functional team coordination to increase servicing efficiency
- Monitor and enforce safety standards across all ramp activities, ensuring strict adherence to protocols
- Direct and coordinate ramp operations for aircraft arrivals and departures, ensuring a smooth, safe, and timely operation
Area Manager II
Amazon
Orlando, FL
03.2019 - 04.2024
- Led operations to enhance order efficiency by 14.7% through strategic improvements
- Implemented safety protocols; reduced incidents by 29.8% via audits and training
- Refined warehouse workflows using data, achieved measurable process enhancements
- Championed a transformative safety culture initiative, dramatically improved compliance and created a safer work environment for all team members
- Orchestrated cross-functional teams to optimize distribution processes, enhanced operational efficiency and customer satisfaction across multiple facilities
Dispatch Supervisor / Area Manager I
Amazon
Orlando, FL
03.2015 - 03.2019
- Directed driver operations; achieved a 12% cost reduction and enhanced safety compliance
- Supervised third-party drivers, ensured adherence to safety and quality standards
- Trained teams to boost customer satisfaction and operational efficiency
- Led workflow transformation initiatives, fostered long-term operational success
- Improved operations which resulted in 12% cost savings and improved safety measures
- Established strategic operational changes, leading to significant enhancements in team productivity and overall dispatch efficiency
- Mentored and developed team members, cultivating a high-performance environment that consistently exceeded customer expectations and operational targets
Logistics Supervisor
Berger Transfer & Storage
Austin, TX
09.2010 - 02.2015
- Led logistics teams for timely deliveries, enhanced client satisfaction and efficiency
- Coordinated operations to improve communication, ensuring seamless moving processes
- Managed scheduling and tracking, optimized load management for better efficiency
- Streamlined processes through departmental coordination, meeting critical timelines
- Supported moving teams daily, ensured readiness and resolved issues promptly
- Implemented new communication protocols, streamlined moving processes and enhanced interdepartmental collaboration for seamless operations
- Optimized load management through data-driven scheduling and tracking, significantly reduced transit times and fuel costs
Skills
- Operations and Logistics Management
- Safety and Compliance Management
- Warehouse and Inventory Management
- Strategic Planning and Execution
- Cost Reduction and Budget Optimization
Timeline
Ground Operations/Customer Service Supervisor
Avelo Airlines
03.2023 - Current
Area Manager II
Amazon
03.2019 - 04.2024
Dispatch Supervisor / Area Manager I
Amazon
03.2015 - 03.2019
Logistics Supervisor
Berger Transfer & Storage
09.2010 - 02.2015