Joshua Santos
St. Petersburg,FL
Summary
I am enthusiastic and reliable person who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I am flexible when it comes to shifts and is always willing to go the extra mile to make sure our guest is satisfied.
Overview
3
3
years of professional experience
Work History
Server Assistant
Allelo
12.2023 - Current
- Bussed tables between courses and load and unloaded trays to expedite tasks
- .Collaborated with other staff members to maintain high-level customer satisfaction.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Assisted with dining room set up prior to and after service period.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Server
Barcelona Wine Bar
04.2023 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills
- Maintained clean and organized dining areas to uphold restaurant standards
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained order efficiency and accuracy through clear communication with kitchen staff
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Masa Japanese Cuisine
01.2021 - 12.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
Warehouse Associate
Amazon
01.2023 - 04.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped train new employees in safe practices and warehouse procedures.
Education
High School Diploma -
Harmony High School
St Cloud 06.2016
Skills
- Beverage Preparation
- Food Running
- Order Management
- Food Inspection
- Wine Service
- High-Volume Dining
- Hospitality Service Expertise
- Suggestive Selling
- Effective Communication
- Organizational Skills
Timeline
Server Assistant
Allelo
12.2023 - Current
Server
Barcelona Wine Bar
04.2023 - 10.2023
Warehouse Associate
Amazon
01.2023 - 04.2023
Server
Masa Japanese Cuisine
01.2021 - 12.2022
High School Diploma -
Harmony High School
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